What you'll do
- Identify gaps in current operational processes and highlight key pain points across the end-to-end supply chain.
- Define and prioritize initiatives to improve and scale these processes.
- Design roadmaps to develop and improve key Operations processes.
- Work with internal teams to collect user needs and translate them into clear process or system requirements.
- Support Tech teams in understanding operational workflows and contribute to solution design.
- Define and track KPIs to measure process performance and improvement impact.
- Drive process improvement projects together with cross-functional teams.
- Collaborate with stakeholders across Operations, Tech, Finance, and other teams to improve processes.
- Document processes and share knowledge so teams can follow new standards.
- Facilitate workshops or training sessions to help teams adopt better processes.
Who we're looking for:
- 3–5 years of experience in process management, operations, continuous improvement, or project management.
- Basic understanding of supply chain processes such as planning, production, transportation, or fulfillment.
- Strong analytical and structured thinking skills.
- Ability to work with different stakeholders and align teams around improvements.
- Good understanding of system workflows and willingness to learn Emma's system landscape.
- Ability to translate technical processes into business processes and vice versa.
- Fluent in English with strong written and verbal communication skills.
- Lean Six Sigma or other process improvement certifications are a plus.
- Experience with automation or data tools such as Python or SQL is a plus.
What we offer:
- Pet-friendly office environment.
- Discounts on our products.
- Health insurance, including dental.
- 24 vacation days.
- A multicultural and international work environment.
- Company events that are actually enjoyable and build meaningful connections.
- Ownership, trust, and support from day one to grow your career.
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What We Do
We are Emma – The Sleep Company. We revolutionise sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep. We are one of Europe’s fastest-growing sleep innovation companies with 1000 + team members, representing over 65 nationalities at our international offices in Frankfurt, Lisbon, Manila, Mexico City and Bucharest. Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to unlock their full potential professionally and personally. Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age
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