Who we are and what do we do?
We are PHOENIX Business Services, an international team of 200 colleagues operating as a Shared Services Centre based in Vilnius. We are people who are passionate about doing things better. Improving. Learning. Developing. Our goal is to support our greatest mission – we deliver health - by providing financial, accounting, procurement and IT services to our company the PHOENIX Group, the largest pharmaceutical and healthcare provider in Europe. Home | PHOENIX group
The heart of the role
- Develop and drive the operational excellence and transformation roadmap for Phoenix finance processes, including the Shared Services Center in Lithuania
- Define and manage a value framework, ensuring tracking and realization of benefits from efficiency and transformation initiatives
- Drive end-to-end process optimization through a combination of Business Process Management (BPM), automation (including RPA), Process Mining/Intelligence, Agentic AI, and selective Lean methodologies
- Own and manage an automation and AI use‑case portfolio for Finance processes (i.e., P2P, O2C, R2R), including prioritization, backlog management, and delivery coordination
- Establish and maintain finance process KPIs and SLAs, ensuring performance transparency and alignment with business objectives
- Ensure end‑to‑end delivery of automation and AI initiatives, from business demand through implementation to stable operations
- Ensure sustainable delivery and maintenance of automation solutions, including governance, monitoring, and continuous improvement
- Collaborate with IT architects and technology teams to ensure secure, stable, and scalable integration of digital solutions
- Upskill and support teams in adopting digital tools, automation, and data-driven ways of working
- Partner with stakeholders across Corporate Business Services and Business Units to drive a culture of innovation, standardization, and continuous improvement
- Drive and ensure delivery of tangible efficiency targets, monitoring outcomes, and clearly communicating results to senior management
- Lead and develop the Process Excellence team within Phoenix Business Services
What makes you beat
- University degree and 5+ years relevant work experience in finance transformation, operational excellence, or similar
- Proven track record of delivering measurable efficiency gains and leading transformation initiatives
- Strong expertise in process optimization (BPM, Lean/Six Sigma) combined with digital approaches
- Hands-on experience with automation (RPA), Process Mining/Intelligence, and relevant exposure to (Agentic) AI use case
- Strong delivery management and stakeholder coordination skills in cross‑functional environments
- Demonstrated ability to motivate, influence, and gain commitment and achieve credibility at all levels of the organization.
- Analytical, results-driven mindset with experience in value realization and driving adoption of digital solutions
- Solid understanding of end-to-end finance processes is considered an advantage
- Experience in a Shared Service environment is an advantage
- Fluent in English
Our colleagues value the most
In addition to the usual perks at SSCs, such as private health insurance, annual bonus, public transport compensation, referral bonus, pet-friendly office with entertainment area, team buildings, and social events, we offer:
- Hybrid work from the heart of Vilnius and your beloved home💖
- Leadership trainings, language courses, and others.
- 4 trust days per year.
- Gamified monetary rewards for automation projects. 🎁
- Individualized competency development plan for your future career.
- Compensation for your home office 💲
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Skills Required
- University degree and 5+ years relevant work experience in finance transformation, operational excellence, or similar
- Proven track record of delivering measurable efficiency gains and leading transformation initiatives
- Strong expertise in process optimization (BPM, Lean/Six Sigma) combined with digital approaches
- Hands-on experience with automation (RPA), Process Mining/Intelligence, and relevant exposure to (Agentic) AI use case
- Strong delivery management and stakeholder coordination skills in cross‑functional environments
- Fluent in English
What We Do
Our open positions 👉 https://bit.ly/PBS-CAREER Who are we and what do we do? 🥰 We are an international team of 160 colleagues, operating as a Shared Services Centre (SSC) based in Vilnius. We are people who are passionate about doing things better. Improving. Learning. Developing. Our goal is to support our greatest mission – we deliver health - by providing financial, accounting, procurement and IT services to our company the PHOENIX Group, the largest pharmaceutical and healthcare provider in Europe, headquartered in Mannheim, Germany. How do we achieve our goal? ✅ By inviting people who care.💖Those who are willing to perform their best, who are keen to challenge and improve the current situation, who are curious enough to try different things and who are open to new experiences. That is why we created a whole culture of continuous improvements, where everyone can suggest new ideas and actively engage in their implementation. Plus, being rewarded!
