Process Excellence and Continuous Improvement Manager

The Process Excellence & Continuous Improvement Manager is responsible for designing, standardizing, governing, and continuously improving Procurement’s operating models, processes, and enablement frameworks. This role partners closely with Procurement leadership, internal and external stakeholders, and the Change & Communications Manager to ensure that process improvements are scalable, measurable, and successfully adopted across the organization. This position owns the development of how procurement work is designed, executed, measured, and sustained across the organization.

The ideal candidate brings strong process design skills, PMO discipline, and experience driving enterprise process standardization in complex, cross-functional environments. This role focuses on how work is designed and delivered, while change communications and engagement are supported through close partnership with the Change & Communications function. This position leads foundational initiatives including internal and external procurement process standardization, operating model development, training architecture and adoption measurement.

Duties and Responsibilities

Process Excellence & Operating Model Design

• Design, document, and maintain end-to-end Procurement operating models, including Source-to-Pay (S2P) workflows.
• Lead process standardization efforts across Procurement, ensuring consistency, clarity, and scalability.
• Develop and maintain SOPs, process maps, RACIs, SLAs, and supporting documentation.
• Ensure process documentation aligns with system functionality (Oracle, Workday) and compliance requirements.

Portfolio & Delivery Governance

• Support PMO intake, prioritization, and delivery governance for Procurement initiatives.
• Establish and maintain frameworks for project sequencing, dependencies, and execution readiness.
• Partner with Transformation PMs to ensure processes are designed with adoption, controls, and sustainability in mind.
• Support global deployments by ensuring process readiness and consistency across regions.

Continuous Improvement

• Lead and evolve a continuous improvement program within Procurement.
• Identify process gaps, inefficiencies, and opportunities for simplification or automation.
• Use data, feedback, and performance metrics to prioritize improvement initiatives.
• Facilitate working sessions, retrospectives, and lessons-learned reviews to drive ongoing optimization.

Measurement, Adoption & Enablement (Process-Focused)

• Define and track process performance metrics, adoption indicators, and feedback loops.
• Partner with the Change & Communications Manager to ensure process changes are supported by appropriate training and communications.
• Monitor adoption trends and surface risks related to process execution or sustainability.
• Ensure documentation and processes remain current as tools, policies, and business needs evolve.

Stakeholder Engagement

• Partner with all Procurement leaders to align process expectations, and other adjacent QTS leaders external to procurement
• Act as a trusted advisor on process design, governance, and operational maturity.
• Support culture enablement by reinforcing disciplined execution and accountability through clear processes.

Communications & Adoption Enablement

• Defined internal communications cadence aligned to major process milestones (draft, pilot, go-live, stabilization)
• Standardized Procurement newsletter content
• PMO-owned change summaries provided to Change & Comms for distribution
• Documentation version control

Basic Qualifications

• Bachelor's degree in business, Operations, Supply Chain, Procurement or related field.
• 5+ years of experience in process improvement, PMO/Project Management, operations, or transformation roles.
• Demonstrated experience designing and standardizing enterprise processes.
• Strong understanding of PM fundamentals, governance models, and operating frameworks.
• Strong Procurement experience
• Experience working in cross-functional, matrixed environments.

Preferred Qualifications

• Experience with Oracle and/or Workday procurement systems.
• Agile, Lean, Six Sigma, or continuous improvement certification.
• Experience supporting global or enterprise-scale process deployments.
• Background in procurement, shared services, or operational excellence functions.
• Data center, infrastructure, or high-growth enterprise experience.

Knowledge, Skills, and Abilities

• Strong process design, documentation, and analytical skills.
• Ability to translate complex workflows into clear, usable standards.
• Excellent facilitation and stakeholder engagement skills.
• Comfortable working through ambiguity while creating structure.
• Strong organizational, prioritization, and execution discipline.
• Continuous improvement mindset with a focus on sustainability and adoption.

TOTAL REWARDS

• This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
• This position is equity eligible.

SKILLS (FROM SKILLS LIBRARY)

• Written Communication.
• Oracle Communication.
• Change Management.
• Attention to Detail.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.