ECS is seeking a Process Engineer to work in our Portland, OR (hybrid) office.
Seeking a Process Engineer to design, document, implement, and continuously optimize operational workflows and procedures to support an Information Security Continuous Monitoring (ISCM) program. Leveraging ITIL frameworks and Business Process Management (BPM) principles, this role works closely with stakeholders to develop, update, or recommend cybersecurity processes that are efficient, repeatable, and measurable. The ideal candidate combines a strong background in IT service management with an analytical mindset, enabling them to deliver actionable recommendations that drive continuous improvement. This is an onsite hybrid role in Portland, OR (minimum 2-3 days per week in office).
Key Responsibilities
Process Discovery, Design & Engineering
- Discover and document existing "as-is" operational processes and workflows across the ISCM program through stakeholder interviews, system reviews, and interactive workshops.
- Identify process weaknesses, bottlenecks, operational inefficiencies, or compliance risks.
- Formulate, document, and present clear, actionable recommendations and remediation strategies to address identified process gaps and potentials for savings in resources and time.
- Design, model, and implement standardized future-state processes across the ISCM program, including security monitoring, incident response, vulnerability management, and risk reporting.
- Apply Business Process Management (BPM) methodologies to translate complex cybersecurity and operational requirements into clear, logical process maps and workflows.
ITIL & Service Management Integration
- Ensure security operational processes align seamlessly with broader enterprise IT service management (ITSM) frameworks.
- Define and establish Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Key Performance Indicators (KPIs) to measure process effectiveness.
- Facilitate the alignment of security workflows with core ITIL disciplines such as Incident Management, Problem Management, Change Enablement, and Knowledge Management.
Continuous Improvement & Analytics
- Drive a culture of Continual Service Improvement (CSI) by regularly analyzing process performance metrics and operational data.
- Identify automation opportunities and workflow inefficiencies, recommending targeted tool integrations or workflow adjustments.
- Facilitate root cause analysis (RCA) for operational failures or process breakdowns to prevent recurrence.
Documentation & Governance
- Develop and maintain comprehensive process documentation, including process governance models, Standard Operating Procedures (SOPs), and RACI matrices.
- Ensure all documented processes comply with federal regulations, agency policies, and audit requirements.
- Partner with technical writers and training specialists to ensure teams are educated on new, updated, or remediated operational processes.
Collaboration
- Work cross-functionally with analysts, security engineers, assessment teams, and program leadership to gather process requirements and feedback.
- Support tool integration efforts (e.g., SOAR, ITSM tools like ServiceNow) by defining the underlying logical workflows that govern automation.
General Description of Benefits
Preferred Qualifications- U.S. Citizenship with ability to obtain and maintain a DOE “L” clearance after start.
- Bachelor’s degree in Information Technology, Business Administration, Systems Engineering, or a related field (or equivalent experience).
- 4+ years of experience in process engineering, IT service management, or operational excellence roles.
- Strong, demonstrated expertise in ITIL methodologies and Business Process Management (BPM) lifecycles.
- Hands-on experience with process modeling tools (e.g., Visio (preferred), Lucidchart, ARIS) and critical productivity analysis tools
- Excellent analytical, problem-solving, and critical-thinking skills, with the ability to translate technical concepts into logical workflows.
- Strong written and verbal communication skills, with the ability to lead process workshops and influence stakeholders.
Skills Required
- U.S. citizenship with ability to obtain and maintain a DOE L clearance after start
- Bachelor's degree in Information Technology, Business Administration, Systems Engineering, or a related field, or equivalent experience
- 4+ years of experience in process engineering, IT service management, or operational excellence roles
- Expertise in ITIL methodologies and Business Process Management lifecycles
- Experience with process modeling tools such as Visio, Lucidchart, or ARIS
- Analytical, problem-solving, and critical-thinking skills
- Strong written and verbal communication skills and ability to lead process workshops and influence stakeholders
ECS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ECS and has not been reviewed or approved by ECS.
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Healthcare Strength — ECS advertises multiple national-network medical plan options with HSA eligibility alongside dental and vision coverage. Coverage generally begins quickly and is paired with company-paid short- and long-term disability, adding stability to the health package.
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Retirement Support — A 401(k) with Safe Harbor and immediate vesting on employer contributions is emphasized, with an employer match available. Access to an employee stock purchase plan via the parent company provides an additional savings avenue.
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Parental & Family Support — Paid parental leave up to 30 days, adoption assistance, and other family-oriented leaves are highlighted. Feedback suggests these offerings add meaningful value beyond base pay for many roles.
ECS Insights
What We Do
ECS, a segment of ASGN (NYSE: ASGN), delivers advanced solutions and services in cloud, cybersecurity, artificial intelligence (AI), machine learning (ML), application and IT modernization, and science and engineering. The company solves critical, complex challenges for customers across the U.S. public sector, defense, intelligence and commercial industries. ECS maintains partnerships with leading cloud, cybersecurity, and AI/ML providers and holds specialized certifications in their technologies. Headquartered in Fairfax, Virginia, ECS has more than 3,400 employees throughout the U.S. and has been recognized as a Top Workplace by The Washington Post for the last five years.
