The Process Engineer is responsible for executing the end-to-end process improvement lifecycle, including the feasibility assessment of process improvement initiatives, evaluating the process's maturity, designing and documenting new processes, describing the as-is state, and proposing a to-be state by applying fittable engineering methodologies and techniques, as well as leading the improvements implementation and measuring the outcomes (benefits).
What you’ll do
- Assess the feasibility of process improvement opportunities following a multidimensional approach, including but limited to financial (costs and expected benefits), technical, and compliance aspects.
- Prioritize process improvement opportunities by creating inventories and evaluating the maturity level.
- Design and document new processes outlining their scope, steps, actors, systems, inputs, processing actions, outputs, quality, metrics, etc.
- Describe the current state of a process (as-is) by mapping workflows (end to end) at different levels of abstraction and performing data analysis to specify process attributes such as AHT, UPH, SLAs, and task categories.
- Identify process inefficiencies and make proposals by applying fittable methodologies such as Six Sigma, Total Quality Management (TQM), Lean, Kaizen, Kanban, Agile, BPM, and techniques oriented to analyze capacity, eliminate bureaucracy, focus on value-added activities, eliminate duplication, simplify, reduce cycle times, decrease errors, improve the customer experience, reduce manual steps (automation) and accelerate the revenue capturing.
- Perform internal and external benchmarks oriented to identify and apply good business practices that can lead to efficiencies.
- Periodically evaluate existing metrics and KPIs and propose new ones as required.
- Lead the implementation of proposed solutions by coordinating with business and technical teams.
- Track the benefits realization of process improvement initiatives.
- Report process improvement outcomes to stakeholders regularly.
What experience you need
- University degree in Industrial Engineering
- 2+ years of process improvement experience in the services industry.
- Proficient in English oral and written (B2+ Belt)
- 2+ years of Hands-on practice experience using the Lean Six Sigma methodology and statistical analysis.
What could set you apart
- Green Belt or Black Belt certification
- Scrum Certification
- Knowledge about RPA and Artificial Intelligence
- Experience with the Design of Experiments
Primary Location:
CRI-HerediaCRI-SabanaFunction:
Function - Project, Program and Process ManagementSchedule:
Full timeTop Skills
What We Do
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward.
Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region.
For more information, visit Equifax.com.
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