The Role
Lead and support document lifecycle and digital signature platforms, manage form change requests, design automated workflows, run process improvement projects, analyze cycle times, deliver training, and present data-driven recommendations to leadership. Significant travel required.
Summary Generated by Built In
Job Summary & Responsibilities
JOB FUNCTIONS
This employee is responsible for identifying, analyzing, managing, supporting, and facilitating business process improvement activities designed to drive operational excellence and best practice in Safety, Quality, Training, and Productivity across the Enterprise, including Field Operations and Service Delivery, Billing Centers, Customer Call Centers, Shipping Warehouses, and Corporate support functions. There will be a high focus revolving around patient forms, templates, and
document lifecycle management.
document lifecycle management.
JOB FUNCTIONS
- Implements and supports digital signature platforms and related technologies, ensuring compliance with regulatory and internal standards
- Acts as the primary liaison for all form and document change requests, coordinating intake, review, and documentation across business units
- Prepares and presents proposed changes, impact assessments, and recommendations to the Forms Committee, ensuring approved updates are implemented and communicated effectively
- Supports the design, maintenance, and optimization of digital forms, electronic signature processes, and automated approval workflows, ensuring accuracy, consistency, and compliance
- Translates business requirements into clear workflow configurations and assists in monitoring performance data to identify efficiency and user experience improvements
- Prepares and presents concise, data driven updates to leadership on workflow performance, signature cycle times, and opportunities for process enhancement
- Discovers, defines, and executes against process improvement/continuous improvement projects
- Analyzes workflows within and across departments to determine how the company can work better
- Performs time and motion studies, cycle time analysis, and identifies process waste
- Develops and delivers training materials to support process changes
- Runs self-directed improvement projects delivering value to the organization
- Supports business leaders with continuous analysis of our business processes, quantifying opportunities
- Supports Process Improvement culture across the enterprise
- Builds and delivers training materials to support standard processes
Education
- Bachelor's Degree, Required
- BS in an engineering field, Preferred
Work Experience
- managing or supporting electronic document delivery systems (e.g. DocuSign, Adobe Sign, OneSpan, or similar platforms), Required
- document lifecycle management, version control, and governance processes, Required
Knowledge, Skills, and Abilities
- Lean tools and techniques, preferred
- manage large libraries of forms or templates in regulated environments
- High level of math and statistics
- Must effectively articulate change supported by data and sell change opportunities to management and employees
- Must be proficient in Excel, Visio, PowerPoint
- Must have good interpersonal communication and be comfortable presenting to groups
- Must travel 50% or more
Top Skills
Docusign,Adobe Sign,Onespan,Microsoft Excel,Microsoft Visio,Microsoft Powerpoint,Digital Signature Platforms
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The Company
What We Do
Lincare is a leading supplier of respiratory-therapy products and services for patients in the home. You can learn more about our extensive suite of products and services by visiting our website. Everywhere we operate, Lincare is working to be a partner in patient care by providing high-quality services and supplies, promoting patient education, and building strong relationships with patients, physicians, families and caregivers.
Services we offer include:
Oxygen Therapy
Nebulizer Therapy
Sleep Therapy
Ventilator Therapy
Enteral Therapy
Pediatric Services
Caring Responders
Long Term Care
Disease Management Programs
and More!
