Description
Process Documentation & Training Specialist
In this role you will be responsible for capturing, organizing, and clearly documenting Standard Operating Procedures and workflows that keep our Administration teams running consistently and efficiently. You will also deliver hands-on training to make sure team members can confidently apply what is documented in their day-to-day work. This position is primarily onsite with one work from home day per week.
$23.00 - $27.00 Per Hour
What You Will Be Doing
- Writing clear, step-by-step SOPs and process guides that are easy to follow for employees at all experience levels
- Partnering with subject matter experts across the Administration team to accurately capture and document real-world workflows
- Organizing and maintaining documentation in our centralized knowledge system (Confluence)
- Creating supporting materials like quick-reference guides, checklists, and tutorials
- Delivering hands-on training sessions on documented processes and workflows
- Supporting new hire onboarding by getting people up to speed on processes quickly
- Providing practical training on tools including Microsoft Excel, Outlook, and Confluence
- Keeping all documentation current as processes evolve
What We Are Looking For
Required:
- 2 to 5 years of experience in documentation, training, operations support, or a similar role
- Strong writing and communication skills with the ability to simplify complex information
- Experience creating SOPs, user guides, or instructional materials
Preferred
- Bachelor's degree in Business Administration, Operations, or a related field, or equivalent experience
- Experience with documentation or knowledge management tools such as Confluence or SharePoint
- Proficiency in Microsoft Office, especially Excel and Outlook
- Experience delivering training or facilitating learning sessions
What We Offer
- $0 deductible health insurance
- Dental and vision coverage
- 401k with company-sponsored retirement program
- One work from home day per week
- A supportive team that is invested in your success
- A stable, growing company with over 100 years in business and room to build a career
About Plunkett's
Plunkett's is a solid, family-owned business established in 1915, celebrating over 100 years of continued growth. Our service area covers 24 states with headquarters in Fridley, Minnesota. Our 800+ employees receive competitive wages and rewards, fantastic benefits, a company-sponsored retirement program, continuous training, and career development.
Our Core Four Values
- Leave No Doubt You Care: Put people first and solve problems with empathy.
- Own It: Be accountable, follow through, and take pride in your work.
- Grow to Control Our Destiny: Seek opportunities to grow and re-sell our value every time.
- Shape Our Legacy: Improve what you touch and help carry forward our 100+ years of service excellence.
Plunkett's is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and welcome applicants from all backgrounds. All qualified applicants will receive consideration for employment without regard to any protected status under applicable law.
Skills Required
- 2 to 5 years of experience in documentation, training, operations support, or a similar role
- Strong writing and communication skills with ability to simplify complex information
- Experience creating SOPs, user guides, or instructional materials
- Experience with documentation or knowledge management tools such as Confluence or SharePoint
- Proficiency in Microsoft Office, especially Excel and Outlook
- Bachelor's degree in Business Administration, Operations, or related field (or equivalent experience)
- Experience delivering training or facilitating learning sessions
What We Do
Plunkett's Pest Control provides comprehensive pest control services for residential and commercial clients, including solutions for rodents, ants, cockroaches, flies, spiders, bed bugs, termites, and wildlife removal.
