Process Documentation Associate

Location

This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.

Role Hours

The expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 15,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success. 

About the role

The Process Documentation Associate is responsible for creating, maintaining, and managing process documents to ensure consistency, clarity, and alignment across production teams. This role serves as a key partner in driving operational excellence by maintaining high standards for documentation quality and supporting cross-functional collaboration to ensure efficient process execution.

Your responsibilities

• Develop and Maintain Process Documentation: 
• Create and update comprehensive process documents (e.g. SOPs and JAs) for production teams, ensuring accuracy, clarity, and alignment with organizational goals.
• Facilitate regular reviews to ensure compliance with organizational standards and implement best practices for documentation quality.
• Collaborate with Stakeholders: 
• Work closely with Production Team Leads and relevant stakeholders (e.g. Compliance, Product/Process teams) to identify and implement necessary updates to process documents  in response to evolving needs.
• Provide clear, concise communication to stakeholders regarding updates, changes, and expectations tied to process documentation.
• Support Knowledge Base Development: Build and maintain a centralized knowledge base that ensures easy access to current materials.

About you

• 2+ years of experience in business operations or a similar role.
• Demonstrated experience with process documentation and Standard Operating Procedure (SOP) development.
• Bachelor’s degree in business or a related field.
• High attention to detail and the ability to manage competing priorities effectively.
• Strong written and verbal communication skills.
• Proficiency in Google Suite, Slack, and Salesforce.
• Experience in the real estate or mortgage industry preferred.
• Familiarity with knowledge management systems and tools preferred.

Our benefits

• Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
• Career Advancement: Benefit from structured development programs, promotions, and certifications.
• Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
• Global Experience: Collaborate with an international team and learn from global practices.

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