WHAT WE DO MATTERS:
At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. We believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. We inspire, we build, and we celebrate. We dream big, love our users, hustle every day, and always do the right thing to win - together. Our people are at the heart of our success.
ABOUT THE ROLE AND OUR TEAM:
We are looking for a Business Analyst Manager to lead a growing team of Business Analysts responsible for transforming the way our company operates. Your mission is to structure, analyze, and continuously improve our business processes across key functions such as Sales, Operations, and Customer Support.
As a manager, you’ll act as a strategic partner to senior leaders and cross-functional stakeholders—bringing structure to complexity, identifying root causes of inefficiencies, and driving change through clear documentation, actionable insights, and prioritized roadmaps. You’ll mentor and grow a team of analysts, ensuring their output aligns with company goals and delivers measurable impact.
RESPONSIBILITIES:
- Team Leadership & Development: Hire, coach, and manage a team of Business Analysts. Build a high-performing culture focused on learning, collaboration, and business impact.
- Process Analysis & Design: Lead the discovery, mapping, and redesign of business processes to improve efficiency, scalability, and customer experience.
- Strategic Partnership: Act as a thought partner to leaders in Sales, Operations, Product, Engineering, and Support. Help prioritize improvements aligned with company OKRs.
- Documentation & Requirements Gathering: Ensure the team delivers high-quality process documentation, business requirements, user stories, and operational playbooks.
- Project Oversight & Execution: Collaborate with cross-functional teams to ensure requirements are translated into implementation, and outcomes are tracked post-launch.
- Continuous Improvement: Define KPIs to measure the impact of changes. Foster a culture of iterative experimentation and insight-driven decision-making.
SUCCESSFUL BUSINESS ANALYST MANAGER CANDIDATES HAVE:
- 2+ years leading a team of Business Analysts or Process Improvement professionals
- 5+ years working in roles involving business process discovery, requirements gathering, or system integrations
- Experience in environments where business teams rely on platforms like Salesforce, Zendesk, or NetSuite
- Excellent analytical, communication, and stakeholder management skills
- Ability to navigate ambiguity and align diverse perspectives into clear action plans
- Strong writing skills in English and comfort creating structured documents (flowcharts, BRDs, SOPs, etc.)
- Experience working in agile and cross-functional teams
- Bachelor’s degree in Business, Engineering, Information Systems or related field
- Private health insurance
- Life insurance
- Employee assistance program: on-demand mental health assistance program for any professional or personal matter
- Optional salary advances
- Tax relief options: pre-tax savings for food, transport, daycare and work related training expenses
- Gym membership discount
- Udemy courses
- Personal time off: 23 working days of holidays per year + additional days each year considering the application of the max. anual working hours of the Collective Bargaining Agreement
- Other leave entitlements: enhancements to statutory leave permissions, for instance: maternity, paternity, childcare, illness and others to support work-life balance
- Work from home allowance (40€/month)
- Food allowance (55€/month)
- Employee gifting
- Signature events
- Employee resource groups
- DEI & Sustainability councils
- Robust communication and feedback channels
- Focused Fridays
- Recognition iniciatives
- Local events
- GROW program
- TKWW University for Employee & Leader development
- Employee referral program
WORK MODEL:
This role is Together@TKWW-eligible and based near one of our office hubs. You’ll be expected to work in the office two days a week as part of our hybrid work model.
At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!
WHAT YOU LOVE ABOUT US:
We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter both in and out of the “office”. We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.
- For Together@TKWW-eligible roles, this includes regular in-office time to foster collaboration and connection.
- For roles not eligible for in-office expectations, we support connection through virtual collaboration and intentional gatherings.
To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.
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US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Privacy Notice: The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our Privacy Policy. If you wish to file a complaint, you may contact the competent data protection authority. If you wish to file a complaint, you may contact the competent data protection authority.
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What We Do
In 16 countries around the world, The Knot Worldwide’s leading global family of brands inspire, inform and celebrate our communities as they move through life’s biggest milestones. From the proposal to the wedding day, creating a home to starting a family together, we’re there for them every step of the way.
