Process Automation Engineer

About API 
 ​​Accommodations Plus International (API) is the global leader in crew accommodation and travel logistics, powering over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global reach ensures that airline crews are rested, transported, and connected so global aviation runs on time​. 
Job Overview
We are seeking a highly skilled engineer responsible for designing, building, and maintaining workflows using native Jira Service Management (JSM), Jira and Confluence tools and APIs to streamline processes, integrate systems, and reduce manual work, requiring skills in scripting (Python/REST), API integration, system administration, and collaboration with technical and non-technical teams to drive efficiency and support AI/ML initiatives. The role is focused on leveraging automation to improve teamwork and operational clarity.  You will be responsible for designing, developing, and maintaining scalable applications in a fast-paced, agile environment. The candidate is expected to have at least 3-5 years of experience. 
Key Responsibilities

• Workflow Design & Implementation: Creating complex automation rules (triggers, conditions, actions) for JSM, Jira, and Confluence.
• Integration: Connecting Atlassian products with external tools (Slack, Teams, Salesforce) using webhooks and APIs.
• Scripting & Development: Using Python, PowerShell, or REST APIs for custom automation and integrations.
• System Administration: Configuring Atlassian and related products (workflows, fields, permissions) for optimal automation.
• Collaboration: Partnering with product owners, engineers, and business teams to identify needs and deliver solutions.
• Support & Maintenance: Troubleshooting issues, managing defects, and ensuring system performance. 

• Proven experience with Atlassian products (Jira, Confluence, Bitbucket).
• Strong understanding of RESTful APIs, JSON, and data transformation.
• Scripting (Python/PowerShell) and integration tool experience.
• Problem-solving, analytical, and communication skills.
• Familiarity with IT Service Management (ITSM) best practices, Tech Ops/Technical Support, ITIL, DevOps, CI/CD, and enterprise IT environments.
• Experience with AI/ML concepts is a plus for advanced roles. 

• Strong problem-solving skills and the ability to work through ambiguity to define clear solutions.
• Languages & Frameworks: Java, JavaScript, Spring, Node.js, Angular, React.js, JSF
• Databases: PostgreSQL, DynamoDB
• Cloud & DevOps: AWS, Tech Ops, pipelines
• APIs & Services: REST, SOAP, JSON, PINGFederate, SAML
• Tools & Testing: Postman, Swagger, JUnit, Jasper
• Architecture & Design: Microservices architecture, secure authentication, performance optimization

• Strong understanding of software design principles and architecture pattern
• Excellent problem-solving and communication skills

• BSc/BA in Computer Science or Software Engineering or related field.

• This is a full-time position. Standard days and hours of work are Monday through Friday, during normal core business hours. Occasional evening and weekend work may be required as job duties demand.

• None

• RRSP with employer matching 
• Paid Time Off 
• Extended health insurance, LTD, life insurance, and Employee Assistance Program 
• High-growth oriented environment with results-driven team 
• Opportunity to ensure smooth technical operations that directly support and enhance the experience of users globally

• Good faith annual salary range for this position is $90,000 to $110,000 CAD. Compensation will be commensurate with experience. This position is also eligible for an annual discretionary bonus.