Process Automation and AI Transformation

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

U.S. Bank is seeking an experienced transformation leader to establish and lead a newly created AI & Process Transformation function within Information Security Services (ISS).

Reporting directly to the Chief Information Security Officer (CISO), this highly visible leader will partner with senior technology and business executives to modernize how ISS operates through process redesign, automation, and responsible AI adoption. Leading a small, high-impact team, the role is responsible for identifying opportunities, building support, and delivering measurable improvements in efficiency, scalability, and organizational effectiveness.

This is a transformation leadership role, not a cybersecurity practitioner position. The ideal candidate brings deep expertise in enterprise transformation, operating model design, process optimization, automation, and change leadership within large, complex, and regulated organizations.

Key Responsibilities

• Establish and lead the ISS AI & Process Transformation function, including strategy, governance, and execution.

• Partner with leaders across ISS to identify, prioritize, and deliver process modernization and automation initiatives.

• Drive transformation efforts from diagnostic assessment through implementation and benefits realization.

• Redesign operating models, simplify processes, optimize workflows, and improve organizational productivity.

• Collaborate with enterprise AI, technology, risk, and governance partners to advance approved AI and automation use cases.

• Develop business cases, transformation roadmaps, and executive reporting that demonstrate measurable outcomes.

• Lead change adoption efforts, building alignment and engagement across diverse stakeholder groups.

• Influence senior leaders and teams across a highly matrixed organization to accelerate delivery and sustain results.

Required Qualifications

• Bachelor's degree or equivalent experience.

• 12+ years of experience leading enterprise transformation, operational excellence, process improvement, consulting, or technology modernization initiatives.

• Proven success delivering measurable business outcomes, including productivity gains, cost reduction, process simplification, and capacity optimization.

• Deep expertise in operating model design, business process management, organizational change, and continuous improvement.

• Experience applying AI, automation, workflow technologies, or emerging technologies to improve business operations.

• Strong executive presence with exceptional communication, influence, and stakeholder management skills.

• Proven success leading through ambiguity and driving large-scale change in complex organizations.

Preferred Qualifications

• Experience in financial services or another highly regulated industry.

• Background in management consulting, enterprise transformation, digital modernization, or operational excellence leadership.

• Experience developing and scaling enterprise AI and automation programs.

• Lean Six Sigma, Change Management, Agile, Business Process Management, or related certifications.

• Advanced degree in business, technology, engineering, or a related field.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $170,255.00 - $200,300.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.