Operational
- Monitor and ensure all customers’ and vendors' requirements are documented, verified, and recorded in the Logistics Procedure and Account Matrix profile according to customers and vendors requirements.
- Ensure vendor’s documents to customers are delivered in a timely, accurate and complete manner.
- Execute and adhere to customers’ service requirements based on instructions.
- Problem Resolution – ensure issues are tackled immediately and escalate to Customer Service Supervisors when there are potential costs impact.
- Continuously intensify relationship to maintain and protect customers.
- Continuously identify service gaps, make recommendations, and implement solutions to enhance greater customer satisfactions.
- Ensure customers reports are provided timely and accurately.
- Monitor and manage bookings.
- Follow up for Services related matters with concerned parties.
- Ensure Daily Productivity targets are met at the required quality level.
Operational (Con't)
- Produce relevant and accurate documents in a timely manner, according to the customer profile and location profile.
- Minimize pending queue and incomplete documents at any point of time.
- Meet and exceed customers agreed performance metrics in the least cost manners.
- Evaluate, investigate and trouble shoot service issues to improve service delivery standards and minimize cost impacts.
QualificationsGeneral Education
Bachelor's Degree or Equivalent
General Experience
Associate - Minimum 1 year of working experience in related field.
Skills Required
- Bachelor's degree or equivalent
- At least 1 year of work experience in a related field
What We Do
To stay ahead in today's global marketplace, your business needs a logistics partner that connects you to suppliers, vendors, and customers anywhere in the world – APL Logistics is that partner. Our operations span numerous continents, currencies, and customs – so your business grows even further. APL Logistics designs and operates global supply chains that deliver products everywhere you need them. Our innovative end-to-end solutions use data connectivity for greater visibility and control. Providing the resources to support your supply chain, our services include: - Supply chain design and engineering - Shipment consolidation and deconsolidation - Global freight forwarding and customs management - Regional warehousing and distribution networks management - IT solutions that increase supply chain performance within manageable costs Today, APL Logistics is a globally recognized innovator in logistics and technology management. Our logistics professionals offer local expertise throughout our global network. With over 20 million square feet of warehouse space, APL Logistics is the go-to global supply chain specialist for automotive, consumer, industrial, and retail companies. APL Logistics offers the strength and experience our customers can rely on. FOLLOW APL LOGISTICS TODAY! Instagram: https://www.instagram.com/apllogistics Twitter: https://www.twitter.com/APLLogistics YouTube: https://www.youtube.com/c/APLLogisticsOnline
