Process and Data Analyst/Process Engineer

This role is part of Enterprise Excellence CitiLean Reengineering Team based out of Gurgaon. The team runs key strategic program based on business priorities. This role will be responsible to support and drive Global EE Lean programs.

Some of the key offerings of the Team are Revenue Enhancement, Operating Model and Process Optimization, Data Analytics, Project Management Framework, Digitization / Automation, and Training / Certifications.

The Process Engineer is a problem-solving role, which will provide an opportunity to sharpen and grow ones analytical and problem-solving skills. The team works closely with senior leadership to deliver on strategic problem statements across the franchise. The role is a steppingstone to build Strategic Financial Consulting skill with Global exposure to accelerate your leadership journey in Financial Service. Ideal candidate should have entrepreneur mindset and deal with ambiguity with structural thinking. Process Engineers should have strong analytical knowledge, domain expertise, and an eye for detail to identify pain points and recommend solutions in a fact-based manner. They should be able to break down the problems into simple story lines backed with data and have discussions with senior leadership / project team to create buy.

Key Responsibilities:

• Learn and apply Lean Methodology and Framework to solve key business problems

• Support Senior Project team to develop strategic problem statement and develop mobilization plan

• Process Mapping and analysis to identify problem/opportunities

• Develop Hypothesis and identify key pain points

• Establish data requirements and conduct data analysis to validate pain points

• Conduct Root Cause analysis with process SMEs

• Support Interim and End state solution design and development

• Plan and schedule project milestones using appropriate tools.

• Track main project milestones and deliverables.

• Deliver and maintain progress reports, proposals, requirements documentation and presentations.

Key Cultural Fit:

• You are entrepreneurial, and thrive in environments with a blank canvas that will allow you to flex your intellectual muscle to contribute to building a strategy from the ground up

• You have a passion for new tech, and are always on the lookout for “what’s new”

• You are naturally gifted at thinking of ways to “do things better, faster, smarter”

• You work well in high-pressure situations, and consistently deliver under tight time constraints while delighting your stakeholders 

• You can work across boundaries to fill the gaps, and drive accountability for yourself and others

Job Skills/Qualifications:

• Ability to provide structural thinking to data and analysis

• Excellent Power Point and Excel Skills (Must Have)

• Excellent Problem Solving Skills and ability to work with cross functional teams

• Good Articulation and Communication skills

• Adaptability and flexibility to changing requirement

• Ability to challenge status quo

• Understanding of new emerging technologies

• Ability to influence, negotiate, and resolve conflicts as well as deal effectively with senior leaders from all functional backgrounds on all aspects of business operations.

Educational Level:

• 3-5  years experience in bank services.

• Bachelor’s/University degree or equivalent experience

Required Travel: Yes, ~30% of the time (based on business requirement )

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