About GTT
GTT is a leading Networking and Security-as-a-Service provider, helping organizations securely connect people, applications, data, and clouds worldwide. Through our global Tier 1 network and innovative technology solutions, we enable businesses to improve performance, agility, and customer experience.
The Role
We're looking for a Process Analyst to support business transformation, process improvement, and systems optimization initiatives across the organization.
Working with stakeholders across multiple teams, you'll help analyse and improve business processes, document requirements, support system changes, and drive operational efficiency through continuous improvement.
What You'll Do
- Analyse and improve business processes and workflows.
- Gather, document, and validate business and system requirements.
- Create process maps, workflow diagrams, and supporting documentation.
- Support process improvement, automation, and transformation initiatives.
- Assist with system enhancements, User Acceptance Testing (UAT), and change implementation.
- Monitor project progress, identify risks, and provide recommendations.
- Define and track process KPIs to measure business performance.
What You'll Bring
- Experience documenting business processes and/or system requirements.
- Strong process mapping and workflow documentation skills.
- Advanced Microsoft Visio and strong Microsoft Office skills.
- Experience supporting UAT and business change activities.
- Excellent analytical, organizational, and communication skills.
- Fluent English (written and spoken).
Nice to Have
- Experience in IT, telecommunications, technology, or other complex B2B environments.
- Relational database knowledge.
- Experience supporting continuous improvement or transformation initiatives.
Working Pattern
- Standard working hours from Monday to Friday
- Hybrid/Remote working arrangement based in Sofia
Why GTT?:
Adaptive mindset: You will be encouraged to learn, grow and develop new skills as priorities evolve.
Collective impact: You will collaborate across teams and regions to deliver shared success.
Customer ownership: You will take accountability for outcomes and help build trusted relationships.
Join a global, supportive team where your work makes a real impact and your development is a priority.
Our Commitment:
We are committed to creating an inclusive environment where everyone can thrive. We value diversity of thought, experience and background, and ensure fair and equitable opportunities for all.
- #LI-Hybrid #LI-Remote #LI-VP1
Skills Required
- Experience documenting business processes and/or system requirements
- Strong process mapping and workflow documentation skills
- Advanced Microsoft Visio skills
- Strong Microsoft Office skills
- Experience supporting user acceptance testing and business change activities
- Excellent analytical, organizational, and communication skills
- Fluent written and spoken English
- Experience in IT, telecommunications, technology, or complex B2B environments
- Relational database knowledge
- Experience supporting continuous improvement or transformation initiatives
GTT Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GTT and has not been reviewed or approved by GTT.
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Strong & Reliable Incentives — Bonus eligibility and on-time payments are portrayed as dependable, including mentions of a standing bonus plan.
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Leave & Time Off Breadth — PTO and sick leave are characterized as generous or solid, supporting workable time-off needs.
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Retirement Support — A 401(k) plan with company matching is highlighted as a helpful element of the package.
GTT Insights
What We Do
GTT is a managed network and security services provider to global organizations. We design and deliver solutions that leverage advanced cloud, networking and security technologies. We complement our solutions with a suite of professional services and exceptional support teams in local markets around the world. We serve thousands of national and multinational companies with a portfolio that includes SD-WAN, security, Internet, voice and other connectivity options. Our services are uniquely enabled by our top-ranked, global, Tier 1 IP backbone, which spans more than 260 cities on six continents. The company culture is built on a customer-first service experience reinforced by our commitment to operational excellence and continuous improvement in our business, environmental, social and governance practices. For more information, visit www.gtt.net.
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