Schedule
- 1st Shift: Mon – Fri, 10:30am – 7pm
- Hybrid: 2-3 days/week in office
- Overtime based on business needs
What you will do
As the ProCare Customer Excellence Representative, you will provide phone and email support to sales teams and healthcare professionals while managing service order entry and data accuracy.
- Engage with customers in a prompt, accurate, courteous, and professional manner to foster positive business relationships and deliver high-quality customer service
- Deliver high-quality customer service by responding promptly and professionally to inquiries, supporting after-hours needs
- Provide phone and email support for inquiries from sales teams and healthcare professionals
- Perform Service Order Entry, Data Cleansing, and Invoicing for services using SAP and Salesforce
- Process all tasks in alignment with relevant working practices and standard operating procedures
- Offer after-hours support as needed, depending on call volume or workload demands
What you need
Required
- High School Diploma or equivalent
- Two (2) years’ relevant work experience
Preferred
- Experience in call center, or customer-facing environment
- SAP, Salesforce experience
$21.58 - $29.20 USD Hourly
Travel Percentage: 0%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Skills Required
- High School Diploma or equivalent
- Two (2) years' relevant work experience
- Experience in call center or customer-facing environment
- SAP experience
- Salesforce experience
Stryker Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stryker and has not been reviewed or approved by Stryker.
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Healthcare Strength — Multiple medical plan options with HSA support and global mental‑health access indicate broad, accessible care. These features materially enhance the overall value of the total‑rewards package.
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Retirement Support — A meaningful 401(k) company match with potential additional company contribution, alongside an ESPP, supports long‑term savings and wealth building. Documented plan specifics help employees understand eligibility, timing, and vesting mechanics.
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Parental & Family Support — Paid parental and caregiver leave, adoption and surrogacy assistance, and practical supports like breast milk shipping reflect a comprehensive, family‑friendly approach. These offerings address varied family‑building paths and caregiving needs.
Stryker Insights
What We Do
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at www.stryker.com. Together with our customers, we are driven to make healthcare better.
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