About this opportunity:
We are looking for a skilled professional with strong expertise in Problem Management within the PS Core domain. This role emphasizes on three key areas: Reactive, Proactive, and Enhanced Problem Management, thereby providing the candidate with a cricket ground to hit their skills right.
What you will do:
Lead the Problem Management process to reduce recurring incidents and business impact.
Fault management including TT handling and fault localization within SLA
Configuration activities for new services
Incident recovery within SLA
Preventive and corrective maintenance activities
Network configuration audits
2nd level operation engineers' performance during shift time and share the knowledge and proper guidelines to assure their work quality and process consistency
The skills you bring:
Bachelor's degree in Telecommunications, Electronics & Communication, Computer Science, or related field.
4+ years of experience in Problem Management, PS/CS Core roles.
Hands-on experience with telecom vendors' equipment (e.g., Nokia, Huawei, Ericsson, Etc ).
Strong knowledge of ITIL v3/v4 Problem Management framework.
Excellent communication, stakeholder management, and analytical skills.
3 to 7 years of experience in Telecommunications.
Domain experience: (CS core / Packet core) at least 2-4 years.
A clear understanding of 3GPP standards and different protocols, like SIP, Diameter, BICC, SIGTRAN ,CAMEL,MAP , etc.
Clear understanding for 2G/3G/4G core network nodes, protocols and signaling flow
Detailed understanding of different voice core scenarios and signalling flows
Detailed understanding of different data core scenarios and signalling flows
Strong hands-on experience in O&M of different Voice Core CS nodes like MSC, MGWs, STP, UDC, APG, etc
Good knowledge of Virtualization, Cloud NFVI, and NFVO is highly preferred.
Very good knowledge of Packet Core nodes, SGSN-MME, GGSN (EPG), SAPC (PCRF)
Very good understanding of Cloud technology and infrastructure Knowledge
Good Understanding of Packet Core surrounding Nodes (Like IMS, OCC, IPWorks DNS, Charging Nodes)
5GSA and 5G NSA technologies understanding
Roaming Data and call flow deep knowledge along with GRX part understanding
IMS call flows
Excellent IP background
MPBN Knowledge
Very good knowledge of Linux
Excellent analytical & presentation skills.
Plan and execute context specific analysis and problem-solving framework in collaboration with stakeholders and vendors.
Innovate and implement experimental ideas and concepts to deliver value to the end consumers.
Day to Day issue handling and reporting.
Self-driven, self-motivated, ambitious, effective, and efficient in customer service skills
Must have Good Communication skills (verbal & written) & Customer handling capabilities.
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day.
We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale.
Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient.
Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical.
Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term.
As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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