About the Opportunity
Ericsson is seeking an experienced CNIS Problem Manager to drive the identification, investigation, and permanent resolution of recurring and critical issues across cloud-native infrastructure and telecom platforms.
The role combines ITIL Problem Management, technical root-cause analysis, and strong knowledge of Kubernetes, CNIS, cloud-native networking, Rook-Ceph storage, CNF platforms, and 5G Core infrastructure. The successful candidate will coordinate cross-functional teams to improve platform stability, reduce repeat incidents, and ensure effective corrective and preventive actions.
The role requires close collaboration with CNIS engineering, Kubernetes platform teams, network and storage specialists, CNF owners, NOC operations, service assurance, vendors, and customer-facing teams.
What you will do:
- Knowledge of Ericsson Cloud Native Infrastructure Services (CNIS).
- Experience with Ericsson Cloud Container Distribution (ECCD), CEE, and Kubernetes platforms.
- Familiarity with Ericsson CNFs, 4G/5G Core, IMS, EPC, and telecom workloads.
- Understanding of Ericsson tools such as ENM, CENX, EO-EVNFM, OMC, and ESM.
- Experience with cloud-native networking, storage, observability, and lifecycle management.
- Knowledge of Kubernetes troubleshooting, Helm, CNF onboarding, upgrades, scaling, and resilience.
- Ability to perform RCA and Problem Management across Ericsson cloud platforms.
- Familiarity with Rook-Ceph, Multus, Calico, SR-IOV, Prometheus, Grafana, and centralized logging.
- Understanding of Ericsson cloud security, PKI, LDAP, Keycloak, RBAC, and SSO.
- ITIL Problem Management experience in a telecom cloud or NOC environment.
The skills you bring:
- Bachelor's degree in Telecommunications, Electronics, Computer Science, Information Technology, or a related field.
- 4-12 years of experience in Kubernetes, cloud-native infrastructure, telecom platforms, NOC operations, or ITIL Problem Management.
- Strong knowledge of ITIL Problem Management, incident management, RCA, and continual service improvement.
- Hands-on experience with Kubernetes, CNIS, CNFs, Helm, YAML, Git, and Linux.
- Practical knowledge of Multus, Calico, SR-IOV, Rook-Ceph, CSI, and persistent storage.
- Understanding of L2/L3 networking, VLAN, VXLAN, BGP, IPAM, routing, and network policies.
All academic credentials must be from recognized and accredited institutions and are further subject to verification.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) ||
Req ID: 792818
Skills Required
- Bachelor's degree in Telecommunications, Electronics, Computer Science, Information Technology, or a related field from a recognized and accredited institution
- 4-12 years of experience in Kubernetes, cloud-native infrastructure, telecom platforms, NOC operations, or ITIL Problem Management
- Strong knowledge of ITIL Problem Management, incident management, root-cause analysis, and continual service improvement
- Hands-on experience with Kubernetes, CNIS, CNFs, Helm, YAML, Git, and Linux
- Practical knowledge of Multus, Calico, SR-IOV, Rook-Ceph, CSI, and persistent storage
- Understanding of L2/L3 networking, VLAN, VXLAN, BGP, IPAM, routing, and network policies
- Experience with Ericsson Cloud Container Distribution, CEE, Kubernetes platforms, Ericsson CNFs, and 4G/5G Core telecom workloads
What the Team is Saying
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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