Proactive Fraud Specialist

About the Company:

Ouro is a global, vertically-integrated financial services and technology company dedicated to the delivery of innovative financial empowerment solutions to consumers worldwide. Ouro’s financial products and services span prepaid, debit, cross-border payments, and loyalty solutions for consumers and enterprise partners.

Ouro's flagship product Netspend provides prepaid and debit account solutions that connect customers with secure, convenient access to global payment networks so they can manage their money and make everyday purchases. With a nationwide U.S. retail network, customers can purchase and reload Netspend products at 130,000 reload points and over 100,000 distributing locations.

Since Ouro's founding in 1999 by industry pioneers Roy and Bertrand Sosa, Ouro products have processed billions of dollars in transaction volume and served millions of customers worldwide. The company is headquartered in Austin, Texas with regional offices around the world. Learn more at www.ouro.com.

About the role: 

This is a role reporting to the Director of Risk Strategy in our Cyber Risk and Fraud Prevention group. At Ouro, the customer is at the center of our decisions and Risk Management is focused on controlling risk, while enabling profitable growth. This role will have a direct impact on our mission. The Proactive Fraud Specialist helps lead the Fraud Strategy function of Account Protection, being responsible for the analysis of fraud trends, the development of mitigation strategies and deployment of creative solutions to effectively manage fraud losses, maximize revenue, and support business growth.  The Sr. Risk Strategist assists in the development and optimization of fraud mitigation controls within our framework of tools to ensure the business meets or exceeds Fraud Loss goals while supporting business growth targets. The Sr. Risk Strategist must measure and monitor fraud performance for the purpose of statistically quantifying risk and opportunity. The Director also seeks and designs creative solutions to fraud risk challenges through optimization of existing controls, pursuit of new tools and expanded use of alternative data. This role also requires endless curiosity and the passion to understand our customers and the transaction pattern. This role is an opportunity to not only become an SME in Risk, but also to learn deeply about Ouro products, end to end.

Responsibilities:

• Develop, test and implement rules based on risk trends.

• Analyze rules performance and make recommendations for changes, activations, or deactivations of rules.

• Analyze current fraud trends to recommend new rules or make changes to existing rules.

• Identify and mitigate emerging risks through the utilizations of existing tools.

• Review, evaluate and recommend trending insight into fraud vulnerabilities and countermeasure opportunities

• Ensure the risk rules across various platforms are documented and properly categorized on an ongoing basis.

• Work closely with the Fraud, Disputes and Data Analytics team.

Qualifications:

• 5+ years experience in risk, data analytics, and fraud investigation within the Payment Card Industry

• Solid understanding of relational databases, and proficient extracting data from relational databases by writing and testing SQL code, functions and Procedures.

• Experience with real time fraud detection and prevention tools, such as Falcon, Actimize, Visa Risk Manager (VRM), MasterCard Fraud Rules Manager (FRM), SAS etc.   

• Detail oriented with excellent research, organizational and problem solving skills.

• Familiarity with Payment Card Associations products and operations within both the credit and debit space.  

• Experience with Risk Mitigation practices servicing a diverse portfolio of customers and products

• Ability to manage multiple projects simultaneously.

• Strong analytical and problem solving skills.

• Able to work with little supervision once ownership of project / task has been assigned.