Pro Support Frontline Representative

Angi is seeking a Pro Support Representative to join our frontline team. In this role, you aren't just answering questions; you are managing the health of a Pros' business. We are seeking a "Strong Operator", someone who take extreme ownership of their metrics, thrives in a high-volume environment, and is committed to delivering world-class support that ensures our Pros are set up for the long-term success. 

About the team

Our Pro Support department is the heartbeat of Angi's professional community.  We don't just resolve ticket, we serve as strategic partners to the small business owners and service professionals who power our platform.  Our team is a fast-paced, collaborative group of problem-solvers dedicated to ensuring every Pro has the tools and insight they need to grow their business.  We pride ourselves on a culture of continuous learning, where feedback is a gift and every team member is empowered to act as an advocate for our users.  

What You'll Do

As a Pro Support Representative, your primary goal is to manage the health and success of our Pros' businesses through expert consultation and technical support. You will act as a "Strong Operator," taking full ownership of the Pro journey, from troubleshooting app issues to conducting deep-dive commercial consultations on ROI and lead spend.  By mastering our product suite and maintaining high personal accountability for performance metrics, you will turn complex challenges into seamless experiences that drive long-term retention and Pro satisfaction. 

• Provide real-time support for web and app experiences, guiding Pros through digital walkthrough to manage their profiles effectively from the field. 
• Conduct high-level discussions regarding Pay-per-Lead and Subscription products, explaining ROI and product value to align with the Pro's business goals. 
• Maintain up-to-date knowledge of Angi products, policy changes, and trade-specific challenges to provide accurate, high-impact solutions. 
• Own individual KPIs including Productivity, Quality Assurance, and Resolution rates to improve both the Pro experience and the company's bottom line. 
• Triage unresolved issues to cross-functional teams (Product, Billing, Sales) while effectively communicating the "voice of the Pro" to internal stakeholders. 
• Actively participate in coaching and calibration sessions converting constructive feedback into immediate, measurable skill-building. 

In this role, you will need:

• 1-2+ years experience in a high-volume inbound customer support or account management role, ideally within the Tech or SaaS space.
• The ability to navigate multiple tools simultaneously (such as Salesforce, Maestro, and Looker) while troubleshooting mobile apps across iOS and Android.
• Exceptional verbal and written communication skills, with the poise to handle escalated or high-pressure calls professionally.
• The ability to understand small business pressures and explain complex policies with clarity, respect, and a "partner" mindset.
• A self-starter mentality with the discipline to stay focused in a fast-paced environment and the initiative to seek out answers independently.
• A growth mindset and the flexibility to thrive in an environment where products, procedures, and priorities evolve rapidly.
• Preferred availability to work a dedicated shift of 10:00am - 6:30pm ET or 10:30am - 7pm ET to ensure consistent coverage for our Pro community. 

Compensation & Benefits:

• Average annual earning of $40,000 - $45,000
  • 5% Annual Bonus 
• Company Equity
• Full medical, dental, vision package to fit your needs
• Generous paid time-off (PTO) including personal, vacation and volunteer time + paid holidays, including an employee-choice flexible holiday
• Pet discount plans & retirement plan with company match (401K)
• Technical equipment (i.e. laptop) provided

We value diversity

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences. 

Angi Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Our hiring process may utilize artificial intelligence (AI) tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.

This job post is not scheduled to close in the foreseeable future. Interested candidates should apply as soon as they are interested and prepared, interviews will be conducted on a rolling basis as applications are received.  

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