Pro Product Onboarding Specialist

Ready to be a Titan? 

As a Service Titan Pro Product Technical Specialist, you will be responsible for onboarding and training our newest clients. This involves managing timelines, coordinating key events between our different post-sale teams, providing training on the full suite of services we offer, including an online scheduling tool, telecom services, marketing services, fleet tracking services and pricebook services, as well as overall helping our customers feel comfortable and knowledgeable about their Service Titan Pro Products. This role is ideal for someone very organized, with the ability to manage many schedules and deadlines effectively and independently. You should be passionate about technology and love working with and teaching people. 

What You’ll Do: 

• Become an expert on all Service Titan Pro Products (Scheduling Pro, Dispatch Pro, Phones Pro, Contact Center Pro, Fleet Pro, Pricebook Pro, Marketing Pro, Sales Pro). 

• Conduct multiple 1:1 or cohort style meetings daily which include collecting necessary information, setting expectations, and training on the products. 

• Work collaboratively with your customers to ensure positive outcomes and ROI by understanding their needs and providing recommended settings/set up, based on best practices and product limitations.

• Manage a complex timeline that could involve multiple individuals or departments at the client’s company, while keeping the client on track to launch in the agreed upon timeframe 

• Coordinate with the additional Pro Product teams on relevant onboarding tasks (data import, etc…)

• Communicate with customers at all levels of the business, managing expectations and delivery with relevant stakeholders. 

• Effectively troubleshoot issues during onboarding and/or immediately after going live with their Pro products.

• Act as an escalation point for our Pro Product Specialists to provide consultation on product set up and usage. 

• Build strong relationships with our Product Managers to provide product feedback.

• Answer front line questions from our ticketing system related to technical issues our customers may face

• Act as a technical expert resource between Customers & Product Management

What You’ll Bring:

• Experience in a Support / Implementation / Account management role at an enterprise software or SaaS software company preferred

• Strong verbal and written communication skills

• Exceptional presentation and facilitation skills

• Ability to be assertive, proactive and self-motivated

• Must be highly organized and autonomous

• Exceptional relationship management skills

Working Hours: 4pm-1am

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, pet insurance, wellness benefit, office massage, etc.

• Support for Titans at all stages of life: Parental leave and support, on demand maternity support through Maven Maternity, financial planning tools, Employee Assistance Program services, and more

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.