PRN Receptionist

Job Summary

The Receptionist serves as the first point of contact for visitors, residents, and staff at our Skilled Nursing Facility (SNF). This role is crucial in providing excellent customer service, maintaining communication, and ensuring smooth operations within the facility. The receptionist creates a positive and welcoming environment while performing administrative and clerical tasks.

Key Responsibilities

1. Greet visitors, residents, and staff in a friendly and professional manner, providing a warm welcome and assisting with their inquiries.
2. Answer phone calls, screen and direct them to the appropriate individuals or departments and take messages when necessary.
3. Maintain a neat and organized reception area, ensuring it is clean, presentable, and well-stocked with necessary supplies.
4. Register and sign in visitors, ensuring compliance with facility policies and procedures, and issue visitor badges as required.
5. Assist residents and their families with inquiries, requests, and information, or direct them to the appropriate personnel.
6. Manage incoming and outgoing mail, including sorting, distributing, and preparing packages for shipping.
7. Maintain and update resident and staff directories, ensuring accurate and current information.
8. Assist with administrative tasks, such as data entry, filing, copying, and faxing documents as needed.
9. Maintain resident and employee information confidentiality, following privacy regulations and facility policies.
10. Monitor and maintain office equipment and supplies, placing orders as necessary.
11. Handle inquiries and complaints courteously and professionally, escalating issues to the appropriate individuals when needed.

Qualifications and Skills

• High school diploma or equivalent.
• Previous experience as a receptionist or in a customer service role is preferred.
• Excellent verbal and written communication skills.
• Friendly and professional demeanor, with a strong customer service orientation.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Strong organizational and administrative skills.
• Proficiency in using office equipment, including multi-line phone systems, computers, and software applications such as word processing and spreadsheet programs.
• Attention to detail and accuracy in handling paperwork and maintaining records.
• Ability to handle confidential and sensitive information with discretion.
• Familiarity with basic office procedures and protocols.
• Positive attitude and the ability to remain calm and composed under pressure.

Working Conditions

• Works in office area(s), warehouse, pharmacy, and some positions work in a long-term care environment (i.e. nursing home, drug rooms, nurses’ stations resident rooms, etc.).
• Moves intermittently during working hours.
• Is subject to frequent interruptions.
• Is involved with customers, and customer representatives, family members, residents, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances.
• Is subject to hostile and emotionally upset residents, family members, personnel, and visitors.
• Communicate with the designated facility staff, nursing personnel, residents, or family members.
• Works beyond normal working hours and on weekends and holidays when necessary.
• Is subject to call back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).
• Is involved in community/civic health matters/projects as appropriate.
• Attends and participates in continuing educational programs.
• Is subject to injury from falls, burns from equipment, odors, etc., throughout the workday, as well as reactions from dust, disinfectants, tobacco smoke, and other air contaminants.
• Is subject to exposure to infectious waste, diseases, conditions, etc., including TB and the AIDS, COVID-19, and Hepatitis B viruses.
• May be subject to the handling of and exposure to hazardous chemicals.

Specific Requirements

• Must be a supportive team member, contribute to and be an example of teamwork and team concept.
• Must possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to deal tactfully with customers, personnel, residents, family members, visitors, government agencies/personnel, and the general public.
• Must not pose a direct threat to the health or safety of other individuals in the workplace.

Physical and Sensory Requirements (with or without reasonable accommodation) (With or Without the Aid of Mechanical Devices)

• Must be able to move intermittently throughout the workday.
•  Must be able to read, speak, and understandably write the English language.
• Must be able to cope with the mental and emotional stress of the position.
• Must function independently, and have flexibility, personal integrity, and the ability to work effectively with customers, residents, personnel, and support agencies.
• Must meet the general health requirements set forth by the policies of this company, which include a medical and physical examination if the position requires.
• Must be able to push, pull, move, and/or lift a minimum of 50 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet.

All Other Duties as Assigned.
I understand this job description and its requirements; I understand that this is not an exclusive list of the job functions and that I am expected to complete all duties as assigned; I understand the job functions may be altered by management without notice and that I am an at-will employee.