The EMS Communications Specialist shall perform all tasks necessary to ensure timely scheduling and transportation including answering phones, screening transport requests, recording all required information, verifying insurance information and making sure that pre-authorizations are being obtained as needed, ensuring timely patient transports to and from facilities, and patients’ homes via ambulance and wheelchair van.
In the course of the dispatcher work, the ideal candidate must be able to interact with all levels of the organization of Augusta Health in a professional and concise manner.
The EMS Communications specialist will work in cooperation with Emergency Department staff, licensed practitioners, attending Physicians and Transportation Services staff. This role will communicate with EMS prior to patient arrival to the emergency department, notify appropriate staff of patient’s chief complaint, and accurately document reports.
Requirements
- Previous experience in clerical or administrative assistant role
- Pre-hospital Emergency Medical Services or ambulance transportation services experience preferred
- Experience with electronic documentation and a basic understanding of Microsoft Office software
- Ability to perform detailed assignments and projects
- Must be able to work under pressure and positively interact with patients, other departmental and medical staff, visitors and outside entities
- Neat in appearance with a personable, tactful, and courteous manner
- Ability to adjust to rapid changes in work assignment
- Excellent Verbal and Written Communication Skills
- Maintains Confidentiality
- High level of organization and ability to follow through on assigned tasks
Some benefits of working at Augusta Health include:
- Generous paid time off to promote work life balance
- Free onsite parking
- Shift and weekend differentials
- Tuition reimbursement
- Onsite child care
Company Information
Augusta Health is a mission-driven, independent, nonprofit, community health system located in Fishersville Virginia in Virginia’s scenic Shenandoah Valley. Augusta Health offers a full continuum of inpatient and outpatient which includes Augusta Medical Center a 255 bed inpatient facility and Augusta Medical Group which is comprised of 40 practice locations and four urgent care locations.
Equal Opportunity
Augusta Health recruits, hires and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.
Qualifications Education Required High School or better. Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Previous experience in clerical or administrative assistant role
- Pre-hospital Emergency Medical Services or ambulance transportation services experience
- Experience with electronic documentation
- Basic understanding of Microsoft Office software
- Excellent verbal and written communication skills
- Ability to maintain confidentiality
- High level of organization and ability to follow through on tasks
What We Do
Nestled in the beautiful Shenandoah Valley, Augusta Health is among the finest community hospitals in America. Our patients receive an exceptional level of care, reassured that their loved ones and visitors have many amenities available within the hospital so they can all be comfortable while staying close during difficult times. Augusta Health opened in 1994 to continue a tradition of personalized care with small-town hospitality that began more than 50 years with predecessor hospitals in Staunton and Waynesboro, Virginia. Today, our highly trained physicians and staff use state-of-the-art technology to provide superlative care with warmth and compassion.
