Transaction Assistant
We are looking for a Transaction Assistant to join our fast-paced and diverse team of Private Shoppers.
Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is in our DNA. It goes without saying that our clients expect simplicity, ease, pace and most importantly personalised service, tailored to their needs, when they visit us.
About the Role
As a Transaction Assistant you will be working alongside our Private Shopping team, responsible for delivering a seamless client experience at point of sale.
Below are just a few of the things you will be responsible for:
- Assisting the Private Shopping team with their client shopping requests, this might be during an appointment or afterwards with payment processing, packing and dispatch.
- Arranging add on services such as alterations, gift wrapping, arranging a delivery and other services across the store.
- Investigating quotes for dispatch and delivery arrangements, both locally and internationally as required through our in-store specialist teams.
- Adhering to the Harrods Policy, Procedures and due diligence guidelines.
- Upholding the Harrods Values and striving to deliver the best luxury service at point of sale by providing an impartial central support to our Private Shopping team.
About You
You will have excellent customer service skills and be confident that the decisions you make will be in the best interest of our customers. You will ensure that you develop and maintain relationships with colleagues and customers alike, whilst being able to handle a wide range of responsibilities.
In order to be successful for this role, you will possess the following skills and behaviours:
- Passionate about delivering the very best for our clients, and luxury service standards at all times.
- Able to multi-task within a busy environment.
- Knowledgeable in a range of currency.
- A flexible approach to working within a large team, including assisting one or more Private shoppers at once.
- Initiative and the ability to think on your feet.
- Process orientated, organised and methodical in your approach to any given task.
- A team player and collaborative style.
About Us
At Harrods, we’re one of the world’s leading luxury department stores and we’re becoming a destination for top designers around the globe. Supported by a £500million transformation programme that has seen us create innovative fashion designer rooms, we give our people the opportunity and inspiring environment to express themselves through their passion and creativity. Here, world-leading brands meet world-class service.
Our Promise to You
Share our drive to create seemingly impossible luxury experiences for customers, then this will be a hugely important move for you. As well as the chance to learn from true retail experts, you’ll have the satisfaction of working with world-class brands and a team that’s setting the standards for the industry.
As you build a long-lasting career with us, you will enjoy a package that includes a competitive salary of £28,840, 22 days’ holiday (rising to 27 days) and your birthday off, up to 33% Harrods’ discount, plus access to a competitive pension.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Additional Information:
Time Type:
Permanent
Department:
Personal and Private Shopping Operations (Jaz Mandair)
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What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category. Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers. Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
