Private Shopping Assistant
Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Private Shopping Assistant is to support our team of Private Client Managers (PCM’s), in the delivery of exceptional service to our most loyal clients. Our Client facing Private Shopping team are critical to achieving this ambition.
Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is in our DNA. It goes without saying that our clients expect simplicity, ease, pace and most importantly personalised service, tailored to their needs, when they visit us. That’s where the role of Private Shopping Assistant comes in.
You will be responsible for supporting our team of PCM’s to deliver the absolute highest level of service in each and every interaction. Together you will build exceptional relationships with clients, run a seamless service and anticipate client needs, often before they ask.
About the role
As a Private Shopping Assistant, you will be assisting the Private Client Manger with servicing the client, this might be during an appointment or making arrangements before or afterwards. You’ll be accountable for making all the arrangements of the appointment including; room booking, acting as a ‘runner’ for size swaps and alternatives and spotting additional needs of the client.
As well as the above you will also:
- Arrange add on services. This may include; alterations, restaurants, beauty appointments, parking, and other services across the store.
- Developing effective relationships and having meaningful conversations with clients to build rapport and trust. Your relationships will allow you to gather and plan client needs in the absence of the PCM.
- Processing transactions for the Private Client Managers. These can often be quite complex.
- Investigating quotes for dispatch and delivery arrangements, both locally and internationally as required through our in-store specialist teams.
About you
You will be a strong communicator, be able to create genuine long lasting relationships and also stay positive under pressure. A successful assistant is one that is resilient and can adapt to change throughout your working day, who will not shy away from any queries or tasks.
We are looking for passionate candidates who have the following skills and behaviours:
- You will be passionate about delivering the very best for our clients, and luxury service standards at all times.
- Have the ability to hold engaging and meaningful conversations with clients.
- Taking the initiative and being able to think on your feet.
- Pre-emptive and pro-active: acting upon client insight and anticipating their wants and needs.
- You will be organised and methodical in your approach to any given task.
- Team player and collaborative style.
- Cultural awareness and worldly knowledge.
- Depth and breadth of luxury product knowledge, both within Harrods and beyond.
About Us
At Harrods, we’re one of the world’s leading luxury department stores and we’re becoming a destination for top designers around the globe. Supported by a £500million transformation programme that has seen us create innovative fashion designer rooms, we give our people the opportunity and inspiring environment to express themselves through their passion and creativity. Here, world-leading brands meet world-class service.
Our promise to you
Share our drive to create seemingly impossible luxury experiences for customers, then this will be a hugely important move for you. As well as the chance to learn from true retail experts, you’ll have the satisfaction of working with world-class brands and a team that’s setting the standards for the industry.
As you build a long-lasting career with us, you will enjoy a package that includes 22 days’ holiday (rising to 27 days) and your birthday off, up to 33% Harrods’ discount, plus access to a competitive pension.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram
Additional Information:
Time Type:
Permanent
Department:
Personal & Private Shopping (Mark Blundell)
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What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods
Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category.
Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers.
Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
