This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Global Sales at HPE is about building the future. We are redefining what’s next and combining our legacy of innovation with a bold new goal to accelerate everything we do. Our sales organization is comprised of 10,000+ professionals in sales, presales, service, and support functions. Together with our partners, we deliver global, commercial, public sector & small/medium business customers throughout 11 geographies. We’re transforming businesses. Join us redefine what’s next for you.
What you’ll do:
Customer Onboarding
Assist customers in the initial adoption of the HPE PCAI Private Cloud AI product.
Project manage the customer and use case
Provide hands-on support and guidance during the first three months post-purchase.
Conduct informal product training sessions to help customers understand and utilize the product effectively.
Customer Engagement
Schedule and conduct regular cadence calls with customers to track progress, address concerns, and provide updates.
Serve as the primary point of contact for customers during the onboarding phase, ensuring a smooth and positive experience.
Use Case Adoption
Guide customers through the initial adoption of their first use case, providing technical expertise and best practices.
Work closely with customers to understand their specific requirements and tailor support accordingly.
Collaboration and Coordination
Collaborate with internal teams, including Sales, Product Management, and Technical Support, to ensure customer success.
Coordinate with multiple stakeholders to address customer needs, resolve issues, and ensure timely delivery of solutions.
Customer Success
Monitor customer progress and provide proactive support to ensure early value realization from the product.
Identify potential challenges and work with customers to mitigate risks and ensure a successful onboarding experience.
Track customer satisfaction and feedback, and work with internal teams to continuously improve the onboarding process.
What you need to bring:
Our technical stack
Kubernetes
Python
S3
Presto
Airflow
Superset
Spark
Livy
Kubeflow
MLflow
Ray
MLIS
Feast
NVIDIA AI Enterprise
Your past experience
Python (hands on with data science libraries preferred)
Linux
Kubernetes (GPU Scheduling)
Containerization (Including repositories, creating container images, etc)
Helm
AuthN/AuthZ (including SSO)
LangChain, LlamaIndex, vLLM
RAG Pipelines
Storage (object, file)
Big Data (structured vs unstructured) and storage solutions (data warehouses, lakes, distributed file systems)
Relational Database Management System (RDBMS)
SQL and NoSQL
NLP (and its limitations)
LLMOps
Vector DBs
Enterprise AI solutions and techniques (Virtual assistants, Q&A chatbots, summarization, RAG, etc)
Minimum requirements
Project Management: Demonstrated expertise in managing multiple complex projects simultaneously, with a proven track record of prioritizing tasks and meeting deadlines efficiently and effectively.
Customer Service: Strong customer service orientation, with a focus on delivering exceptional support.
Technical Troubleshooting and Problem Resolution: Strong analytical and problem-solving skills to quickly identify issues, and work with support team to resolve.
Communication: Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly.
Collaboration: Strong teamwork skills and the ability to work collaboratively with cross-functional teams.
Empathy: Ability to understand and empathize with customer challenges and provide supportive solutions.
Proactive Approach: Initiative to anticipate customer needs and address potential issues before they arise.
Attention to Detail: Keen attention to detail to ensure accurate and thorough support and documentation.
Additional Skills:
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
EngineeringJob Level:
TCP_03
States with Pay Range Requirement
The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.
USD Annual Salary: $103,400.00 - $237,000.00HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Top Skills
What We Do
In 1939, Bill Hewlett and Dave Packard, college friends turned business partners, started the original Silicon Valley startup in the space of a rented Palo Alto garage. Starting with audio oscillators, the friends built the foundation for a company that would grow to become a global leader in enterprise technology.
More than 75 years later, our success is exemplified through our employees’ drive to advance ideas that bring meaningful innovations to life for our customers and partners around the globe. We are guided by our mission to help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives. We simplify Hybrid IT, power the Intelligent Edge and provide the expertise to make it all happen.
