This position will provide extraordinary customer service to the Private Bankers and clients within the Private Banking group. Responsibilities will include opening deposit accounts, managing deposit activities, responding to customer inquiries and concerns, and providing high quality customer service and support. Responsibilities will include, but not be limited to, the following:
- Reviewing and completing requests, responses in a timely manner, staying organized, being proactive, and meeting all client expectations.
- Managing the account opening process, on-line banking setup, clearing deposit account exceptions, ordering all requested items, Client follow-up as needed, and ensure new account deposits are received. Pro-actively recommend additional products and services as needed.
- Deposit account maintenance such as; adding/removing signers, address changes, phone number updates, officer change forms, on-line banking, etc.
- Responding to inquiries, questions, and research related to deposit accounts. This includes but not limited to; debit cards, checks, disputes, fraud, copies of statements, stop payments, and deposit holds.
- Processing all deposit wire and transfer requests.
Position Requirements:
-Minimum of two years of prior experience in a retail banking environment
-Respond to customer inquiries and concerns and create positive solutions
-Support other employees as needed
-When communicating with clients, greet and facility a welcoming and customer-focus environment
- Proficient knowledge of bank services and products
- Excellent client-service skills, including oral and written communication
- Entrepreneurial, ownership-oriented mindset
- Careful attention to detail and strong organizational skills
- Ability to work effectively as a team member and with customers
- Strong analytical and problem solving skills and the ability to derive innovative solutions
- Ability to establish credibility quickly with customers; demonstrate confidence in dealing with his/her peers
- Strong work ethic and high integrity
- Strong computer skills
- Friendly, outgoing, assertive, confident, and enthusiastic personality
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Minimum of two years of prior experience in a retail banking environment
- Respond to customer inquiries and concerns and create positive solutions
- Support other employees as needed
- Greet clients and facilitate a welcoming, customer-focused environment
- Proficient knowledge of bank services and products
- Excellent client-service skills, including oral and written communication
- Entrepreneurial, ownership-oriented mindset
- Careful attention to detail and strong organizational skills
- Ability to work effectively as a team member and with customers
- Strong analytical and problem solving skills
- Ability to establish credibility quickly with customers and peers
- Strong work ethic and high integrity
- Strong computer skills
- Friendly, outgoing, assertive, confident, and enthusiastic personality
MidFirst Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MidFirst Bank and has not been reviewed or approved by MidFirst Bank.
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Healthcare Strength — Health, dental, and vision coverage are available to eligible full‑time and part‑time employees, with company‑paid long‑term disability and an EAP included. Medical plans through Blue Cross Blue Shield and wellness incentives that can lower premiums are highlighted.
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Retirement Support — A company 401(k) match with a clear formula and a defined vesting schedule provides meaningful retirement support. Eligibility and enrollment timing are specified, reinforcing predictable access to the plan.
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Leave & Time Off Breadth — Paid vacation, paid sick leave, and paid holidays are emphasized, with a paid community service day also referenced. Time‑off offerings are portrayed as generous across materials.
MidFirst Bank Insights
What We Do
MidFirst Bank occupies a rare position within the banking industry. With $41.2 billion in assets, MidFirst Bank is the largest privately owned bank in the country. This combination of size and private ownership provides our customers with a special brand of banking. MidFirst Bank offers a full range of personal, commercial, trust, private banking and mortgage banking products and services. MidFirst is a strong commercial real estate lender and a major servicer of mortgage loans nationally. As a private business ourselves, we understand the unique needs of each business community we serve at each of our locations in Arizona (Phoenix), California (Los Angeles, Orange County, Santa Barbara, San Diego), Colorado (Boulder, Denver, Edwards, Fort Collins), Nevada (Las Vegas), Oklahoma (Oklahoma City, Tulsa, Western Oklahoma), Texas (Dallas, Houston, San Antonio) and Utah (Salt Lake City). Additionally, MidFirst Bank has commercial lending offices in Atlanta, Chicago, Nashville, New York City, Orlando, Raleigh and Southern California. We serve Southern California through 1st Century Bank, a division of MidFirst Bank. We also operate MidFirst Business Credit as a subsidiary of MidFirst Bank. MidFirst Bank provides services that compete with larger banks, while the people and culture truly define the MidFirst Bank difference. MidFirst provides exceptional financial and deeply committed customer service. Team members are loyal in their character, loyal in their personal commitment to customers, and loyal to always doing the right thing. MidFirst customers can always count on working with thoughtful, intelligent, honest professionals who are true to their financial goals. MidFirst Bank is a strong supporter of the communities they serve, investing time and money in important educational, charitable and civic organizations. Copyright © 2025 MidFirst Bank. All rights reserved. Member FDIC. Equal Housing Lender.
