At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Overview of Job Function:
Act as a primary representative of the Global Privacy Office (GPO) to enable and fulfil Verint’s privacy legal obligations by promoting best practice, policy, managing privacy related records and participating within interdepartmental working groups involved in privacy related initiatives.
ResponsibilitiesPrincipal Duties and Essential Responsibilities:
- Assist in the implementation and monitoring of privacy policies, procedures, and practices to ensure compliance with laws such as GDPR, CCPA, HIPAA, and other relevant regulations.
- Maintain records of processing activities (ROPA) as required by data protection regulations using Verint’s appointed privacy platform.
- Conduct privacy impact assessments (PIAs) and data protection impact assessments (DPIAs) for new projects or systems involving personal data including vendor appointments.
- Refresh PIAs and DPIAs in accordance with refresh cycles.
- Collaborate with cross functional teams to maintain privacy elements of multi-disciplinary records e.g. ESG and AI related records.
- Monitor and action subject access requests and respond in accordance with statutory guidelines and policies.
- Support the development and maintenance of data governance frameworks to ensure the proper handling of personal data.
- Monitor and manage data retention and deletion schedules.
- Identify and address data quality and integrity issues.
- Collaborate with the Incident Response Team to manage and document data breaches or privacy incidents.
- Support SVP Global Privacy in risk assessments related to personal data handling and recommend mitigation strategies.
- Conduct or support training sessions for employees on privacy-related topics.
- Develop and distribute awareness materials, including Learning Management System (LMS) content to promote a culture of privacy within the organization.
- Maintain and update privacy documentation, including policies, notices, and agreements.
- Participate on working groups responsible for documentation support business initiatives related to privacy.
- Prepare reports and presentations for SVP Global Privacy regarding privacy compliance status, audits, and incidents.
- Act as a point of contact for privacy-related queries from internal and external stakeholders.
Minimum Requirements:
Mandatory :
- Bachelor's degree in law or Relevant degree (e.g. LLB/LLM, Business Administration) at graduate or higher level
- 5-8 years of experience supporting corporate or commercial legal teams.
- Experience with EU and UK GDPR, US HIPAA, CCPA, CPRA
- Experience with enterprise risk and compliance management frameworks such as NIST & ISO27001
- Management of Records of Processing Activities, Cookies and related privacy records using a privacy platform preferably OneTrust
- Ability to conduct legal & other independent research using subscription services (e.g. MLEX, LEXIS NEXIS, OneTrust DataGuidance)
- Understanding of Artificial Intelligence used in enterprise software (e.g. LLMs)
- Familiarity with the EU AI Act, Colorado AI Act and similar global laws
- IT literacy including Microsoft Office Suite (Word/Excel/Power Point, Visio)
Good to Have:
- Working in law firm team with experience and subject matter expertise in privacy supporting international clients
- Working within large/global corporate environments involving multiple businesses across a matrix organization. Building and managing relationships at all levels of the organization.
- Fast-paced, changing, revenue focused environment
Skills Required
- Bachelor's degree in law or relevant degree
- 5-8 years of experience supporting legal teams
- Experience with GDPR, HIPAA, CCPA
- Experience with risk and compliance frameworks
- Management of Records of Processing Activities using privacy platform
- Ability to conduct legal research using subscription services
- Understanding of Artificial Intelligence in enterprise software
- Familiarity with EU AI Act and similar laws
- IT literacy including Microsoft Office Suite
Verint Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Verint and has not been reviewed or approved by Verint.
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Strong & Reliable Incentives — Feedback suggests incentive compensation for go-to-market roles is structured competitively, with attractive on-target earnings cited in sales. Variable or bonus pay appears to be part of the package in several tracks.
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Leave & Time Off Breadth — Feedback suggests paid time off and holidays are a strength, with generous PTO and personal holidays frequently highlighted. Flexible work schedules and remote/hybrid options further support time away and balance.
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Parental & Family Support — Employer materials highlight company-paid parental leave, adoption assistance, and fertility support. Feedback suggests these family-oriented programs are part of a comprehensive global offering.
Verint Insights
What We Do
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap. More than 10,000 organizations in over 175 countries—including more than 85 percent of the Fortune 100 — rely on Verint. To learn more, visit: www.verint.com
