Privacy Incident Management, Vice President

Job Description
Join our team as a Privacy Incident Management Senior Manager in Home Lending, wherein you will be part of the Privacy Incident Response Team that is part of the firm's requirements to safeguard customer personal information and client confidential information. You will be responsible of the Privacy Incident Response Team to escalate to the appropriate key stakeholders, provide coordination to resolve the event, give guidance on containing the event and remediating those impacted individuals when an event occurs that may expose our customer or client information.
As a Privacy Incident Management Senior Manager within the Privacy Incident Response team, you will oversee privacy events caused by workforce members across various sectors such as Consumer and Community Banking, Asset and Wealth Management, and Corporate Functions within North America, with an expanding scope into other regions and jurisdictions. You will be part of a vast global network of privacy professionals, monitoring privacy events and identifying emerging trends that could indicate system, process, or control inefficiencies. Your role will involve building and managing a team responsible for supporting the Privacy Incident Program across multiple lines of business. You will provide direction for the team and act as an escalation point for issues. Your position will require regulatory decision-making, a deep understanding of state, federal, and international jurisdictional privacy breach laws, project and enhancement management for the PIM program, and regular interactions with all levels of management within JPMorgan Chase.
Job Responsibilities:

• Manages a team of analysts responsible to document privacy events within system of record.
• Identifies opportunities for efficiency and automation streamlining processes.
• Manages team metrics to ensure compliance with established SLAs.
• Provides guidance and consultation to the lines of business to contain privacy events and remediate customers and processes.
• Develops and maintains key contacts and working relationships with various areas within the Firm and with vendors.
• Interacts with key stakeholders such as Global Data Risk Management, Privacy Legal, Privacy Compliance, Global Security, Fraud Units and LOB Privacy Champions
• Analyzes privacy data and provide meaningful insights to key stakeholders and interested parties including root cause analysis and emerging trends.
• Uses thematic analysis to identify process and control gaps in both Sub-LOB and PIM operations - partnering with key stakeholders lending leadership and project management to drive stronger customer data protections.
• Ensures timely escalation of key risks and issues to management and interested stakeholders.
• Maintains strong controls environment.

Required qualifications, capabilities and skills:

• Experience building and managing high performing teams.
• Strategic thinking and planning skills and abilities to drive innovation.
• Highly developed analytical skills and excellent attention to detail.
• Ability to communicate ideas effectively, both orally and written to employees and executives
• Must possess the ability to meet deadlines and handle multiple priorities and projects effectively.
• Must possess strong PC skills with emphasis on the Microsoft Office Suite of products including Excel and Power Point.
• Quality focused work ethic and strong controls mind-set.
• Expert knowledge of current and emerging privacy breach laws, both domestic and abroad.

Preferred qualifications, capabilities and skills:

• College degree preferred.
• Prior experience in handling escalated issues preferred.
• Experience from the financial industry is a plus.

Internal Application Eligibility Requirements
TENURE:
Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.
PERFORMANCE:
Meets satisfactory performance standards as defined by the firm
By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard . You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's HR Policies and Guidelines.
Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.
Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged.
In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.