Print Production Manager

Company Overview: 

HomeServe USA is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last five years. What do we do and what makes it so great? Well, we’re glad you asked! 

We put people at the heart of everything we do. That’s priority number one for all of us. For the more than 4 million Customers we serve, that means being there when they have an emergency home repair need, such as getting their AC working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,000 municipal and utility Partners, that means providing their customers with access to affordable home repair plans, making it easier, faster, and less expensive to have their home repair needs met. And for the nearly 3,000 People working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none.

At HomeServe USA Corp., everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

Position Overview:

At HomeServe, we are dedicated to cultivating a workplace where employees are inspired, growth is prioritized, and communities are supported. Our team-centered culture ensures that every individual feels appreciated, encouraged, and empowered to excel. With traditional direct mail print serving as a vital driver of our business, the print production team is essential to meeting and exceeding our annual goals.

Traditional direct mail print remains a key driver of our business, and the print production team plays an integral role in achieving our annual goals. As a Print Production Manager, you’ll be a key contributor to the collaborative and innovative spirit that defines HomeServe. You’ll manage direct mail campaigns from planning, RFQs, and pack price analysis, to purchase orders, invoicing, and final cost evaluations. Accuracy, timeliness, and budget adherence will be at the heart of everything you do.

We’re looking for a skilled professional who not only understands the direct mail and print production industry—including digital and conventional print technologies and data personalization—but also thrives in a team-oriented environment where collaboration drives success. Using your expertise, you’ll anticipate potential challenges, mitigate risks, and develop actionable solutions.

Responsibilities:

• Manage on average 12 mailing campaigns per month with an approximate budget of $10 MM per year for affinity Partner alignment, ensuring timelines, production guideline standards and budgets are met.
• Manage the quality of production assets, including detailed proofs and laser audits and review art, proofs and laser audits.
• Support the growth of the business by participating in new partner integrations and executing new partner campaigns on time and accurately.
• Establish strategic relationships with new and existing vendors to ensure the continuous advancement of production solutions.
• Proactive in recognizing potential for production issues, communicate updates and convey solutions effectively.
• Effectively manage projects and workload by collaborating and coordinating deliverables with cross-functional teams—campaign, strategy, data, and creative teams to manage, plan, and execute your alignment of Partner mail campaigns for direct marketing materials
• Collaborate with Procurement teams to onboard new vendors and manage resources for the creative teams.
• Lead cost-saving and process-optimization projects, leveraging data analysis and postal incentives for additional efficiencies.
• Engage in enterprise-wide initiatives and foster a culture of change management across the team.
• Act as a mentor to junior staff, providing guidance and support for achieving departmental goals.
• Drive and manage large scale campaigns within partner programs for maximum internal and production efficiencies

Essential Functions:

Essential Job Function 

% of Time on Function 

 Managing Campaign to get out time and on budget

 50%

Collaborating with internal and external teams

20%

Engage with teams to maximize exposure

15%

Work with creative teams to maximize best production practices

15%

Job Requirements:

• A Bachelor’s degree is preferred, with a minimum of 7–10 years of experience in direct mail or print production in the membership, loyalty, credit card, insurance or related industries.
• Extensive knowledge of prepress, print technologies, and supply chain management, including both digital and conventional printing.
• Expertise in data personalization, postal logistics, and comprehensive understanding of USPS regulations.
• Strong negotiation skills and experience working with production vendors to optimize solutions and cost savings.
• Ability to lead cross-functional teams, manage vendor relationships, and improve production processes.
• Demonstrated analytical skills, including proficiency in cost management and budgeting.
• Excellent problem-solving skills with a proactive approach to anticipating potential production issues.
• Proficiency in Microsoft Office (Excel; spreadsheets, database & Word; tables) and experience with project management tools like WorkFront or Asana a plus. Experience with Adobe Creative Cloud (preferred but not required).
• Basic knowledge of Adobe Creative Cloud software and knowledge of InDesign, PhotoShop, and Illustrator is a plus but not necessary.
• Strong analytical, verbal and written communication and interpersonal skills  
• Well organized, detail oriented with ability to work under pressure and meet deadlines while managing multiple concurrent tasks      
• Strong work ethic and willingness to take ownership  
• Ability to work independently 
• Ad-hoc responsibilities as assigned 
• Travel up to 10% as needed 

In return, we offer:

• Competitive compensation
• Career development and advancement opportunities
• Business-casual attire throughout the week
• Excellent benefits, including generous medical, vision, dental, and life & disability insurance.
• 401(k) plan with a company match

Salary Range (Norwalk, CT): $89,712.36 to $119,616.48

Annual Bonus Potential: 10% 

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, and/or other business and organizational needs. 

HomeServe USA is an equal opportunity employer.

#LI-ONSITE #LI-NM1 #HUSA

Equal Opportunity Employer
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