Print & Mail Operations Manager

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Job Description: Print and Mail Operations Manager

Position Summary

This position is responsible for management of the printing, mailing, material management and directly responsible for two departments consisting of two Leads with teams of 30 FTE and a flexible temporary staff. Along with administrative tasks related to a management position, this role will also work with management to set production priorities; workforce and resource scheduling; process improvement and documentation; internal and external audits; quality control; inventory management; coordination with internal management, facilities and developing a strong working relationship with the USPS and overnight vendors.

1st shift : 3:30pm to 12:00am

Responsibilities

• Oversee a team responsible for work flow including printing, machine inserting, sorting, hand work and other production work to consistently meet client deliverables and organizational targets.

  · Provide regular situational reporting to Client Services and Operations management and the Executive Team on status, throughput and department productivity.

  · Work with direct reports to continuously review and update department operating procedures to maximize efficiency and ensure ongoing improvement.

  · Staffing management for 2 departments of 30 + employees and temporary staff, including strong management of overtime.

  · Performance management of full time staff including ongoing coaching and feedback, disciplinary actions, annual objective setting and reviews and individual development plans for top performers. Coach employees, train employees, conduct performance reviews

  · Maintain company standards, ensuring employees conduct aligns with company value. Always ensuring Epiq upholds and maintains safe and adequate work environment.

  · Apply knowledge of USPS rules and regulations for mailing

Job Qualifications and Requirements

• Requirements:

• 5 years supervisory experience successfully managing a production team with proven accomplishments to exemplify ability to meet the expectations of this position.
• Experience in Printing, Lettershop production, or Manufacturing environment required.

• Preferred Qualifications:

• Bachelor’s degree preferred or equivalent experience.
• Knowledge of USPS rules and regulations preferred.
• Strong Computer skills- Adobe Acrobat, Microsoft Office Suite.
• Ability to lead others through intelligent decision making processes.
• Strong oral and written communication skills with the experience in presenting to senior management.

Key Leadership Competencies

Managing Performance: Ensures that associates have clear goals and objectives, expectations

and measures of success for projects and tasks; provides specific performance feedback, both positive and corrective, as soon as possible after event.

Fosters Teamwork: Provides opportunities for people to learn to work together as a team; promotes

cooperation with other departments; recognizes and encourages the behaviors that contribute to

teamwork.

Empowering Others: Gives people latitude to make decisions based on their level, area of responsibility,

knowledge and skills; encourages individuals and groups to set their own goals consistent with

business goals.

Managing Change: Facilitates the implementation and acceptance of organizational change;

Strategic Agility: Clearly understands and articulates the business strategy; continuously ensures

team and individual goals are aligned to broader strategic objectives, particularly when there is a

change in direction; anticipates future consequences and trends, accurately including their potential

impact; maintains broad business knowledge and perspective; creates new, competitive strategies

aligned to the broader business strategy.

Influencing Others: Uses appropriate interpersonal styles to persuade others to accept a position or

initiative that results in action to positively impact business results; assesses the current situation

and adapts interpersonal style to suit the target audience; makes recommendations to achieve a

specific impact, effect or course of action adopted by others; seeks mutually beneficial solutions;

obtains cooperation from others, including those who are not direct reports.

Physical Demands

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions. 

• Position requires significant manual labor [including lifting up to 50 lbs].
• Position does require frequent standing, sitting, carrying and walking.
• Position requires moderate lifting, repetitive bending and/or moving.
• Position requires close vision, distant vision, peripheral vision, and depth perception.
• Position requires talking and listening to communications with clients and/or employees.

The Compensation range for this role is $63,000.00 to $90,000.00 USD annually and may be eligible for an annual bonus.

Your specific salary will be determined based on several factors:

• Location-based market rate for the role

• Your abilities in relation to the job specification

• Performance during screening and interview

• Pay parity with the wider team in the considered location

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Your specific salary will be determined based on several factors:

• Location-based market rate for the role

• Your abilities in relation to the job specification

• Performance during screening and interview

• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.