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Designation: Print Application Specialist
Location: Chennai or Mumbai
Desired Profile:
1. Candidate with Engineering Background specialised in Sheetfed machine Applications from Printing industry is preferred.
2. Should have experience of 8 to 10 years in Sheetfed machine Installation, trouble shooting, consulting, conducting training and support the Customers
3. A very good knowledge of offset/sheetfed/large format printing machineries candidates are preferred.
4. Understanding of Prepress, Press and Postpress workflow is necessary.
5. Printing process knowledge will be an added advantage.
6. Should have excellent Orientation/Training skills and impart software application knowledge to the Customers.
7. Excellent business communication in English & Hindi is essential, willing to travel extensively across India
8. Expertise in Logical and analytical solutions.
9. Interpersonal and networking skills are highly preferred to collaborate with other Sales and Service Team.
10. Time Management and demonstration of interpersonal skills would be desired.
Responsibilities:
1. Overall responsible for Sheetfed installation, training, trouble-shooting support.
2. Manage the entire sheetfed product portfolio and support solution selling approach to customers.
3. Maintaining and increasing knowledge of market development as well as customers’ situation in order to give detailed insights to the Sales team
4. Participate in Sheetfed application training programmes being organized by Head Quarters to upgrade/update latest software versions and further disseminate the technical knowledge to the Prepress Engineers.
5. Ensure customer satisfaction by demonstrating and explaining all the features of the application to the Customers
6. Closely work as a Team with Prepress Hardware Engineers and share timely necessary information to support the customers for their end to end requirements.
7. Seek necessary feedback from all the stakeholders and improve performance as a best team player.
8. Periodically prepare and submit MIS reports on installation planning and implementation.
9. Understand and implement necessary cost savings and focus on profitability
10. Ability to understand requirements and advise technical solutions as per guidelines.
11. Analyze machine features and install applications
12. Understand customers job requirements and configure application settings efficiently.
13. Analyze the nature of service assignment and close the call with minimum possible time.
14. Scheduling & Planning (time-line)
15. Organizing and proper usage of tools & gauges
16. All planning in compliance with WIT
17. Scheduling of regular PPM activities
18. Analysing the nature of service assignment.
19. Proper usage of documents and record the work done
20. Right recommendation for spare parts
21. Preparation of service report
22. Recommended testing procedures
Why work for HEIDELBERG?
HEIDELBERG is a company with a lively history – for over 175 years, we have combined innovation and tradition. We believe that we can shape our future. If we pull together, we will collectively turn our vision of the future into reality.
We are looking for future employees who will actively shape the HEIDELBERG of tomorrow with us as part of the team. We are seeking individuals who can turn ideas into concepts and concepts into reality. If you are someone who doesn't just talk about change but also actively implements initiatives and wants to work as part of a team, then join us in actively creating a sustainably successful future. We value people who take matters into their own hands and accompany others along the journey.
With us, you can leverage your skills and further develop and utilize your potential through personal development programs. Your compensation at HEIDELBERG will be attractive, your working environment modern, and your social benefits excellent.
Good to know
Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.
Skills Required
- 8-10 years experience in sheetfed machine installation, troubleshooting, consulting, training and customer support
- Engineering background specialized in sheetfed machine applications (printing industry)
- Knowledge of offset, sheetfed and large format printing machinery
- Understanding of prepress, press and postpress workflow
- Printing process knowledge
- Excellent orientation/training skills and ability to impart software application knowledge to customers
- Excellent business communication in English and Hindi
- Willingness to travel extensively across India
- Logical and analytical problem-solving skills
- Interpersonal and networking skills to collaborate with sales and service teams
- Time management and organizational skills
What We Do
Heidelberger Druckmaschinen Aktiengesellschaft is a reliable and highly innovative partner to the global printing industry. For more than 170 years we have stood for quality and future viability. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. Our mission is to shape the digital future of our industry. We play a leading technological role with our integrated range of solutions and new digital business models. In doing so, we focus on the systematic end-to-end digitization of customer value creation, with a particular view to integrated system solutions for machines, software, consumer goods and performance services. With our technology leadership in our core business and a focus on digitization, we are addressing a global market in which experts expect to see moderate growth in the coming years, with strong foundations for our products and services thanks to an annual print production volume of over € 400 billion in packaging, advertising and label printing. We are also addressing new markets beyond the printing industry. For example, we have successfully established ourselves in the e-mobility market with our expertise in power electronics. Our printing technology also gives us access to the production of printed organic electronics, a future market with great potential. Legal Notices and Terms https://www.heidelberg.com/global/en/global_content/legal_notices.jsp Privacy Statement https://www.heidelberg.com/global/en/global_content/privacy_statement.jsp
