Print And Mail Service Specialist
This role supports daily print production and mailroom operations to ensure accurate and timely delivery of outbound patient communications. The position focuses on high-volume document handling, mail preparation, and operational efficiency in a production-driven environment.
Job Duties and Responsibilities
- Print outbound patient letters and documentation on a daily basis
- Operate mailroom equipment, including inserters and postage meters
- Prepare, sort, and distribute outgoing mail in accordance with carrier requirements
- Ensure accuracy and quality of printed materials and mail assembly
- Coordinate daily mail handoff to courier/carrier
- Track, record, and report daily production and volume metrics
- Maintain organized workflows and meet daily processing deadlines
- Respond to basic customer requests or inquiries in a professional manner
- Monitor and replenish mailroom supplies (paper, envelopes, toner, etc.)
- Maintains printer fleet tools/databases
Qualifications (Education, Experience and Certifications)
- High School Diploma or equivalent required
- Prior experience in print production, mailroom operations, or high-volume document handling preferred
- Strong attention to detail and organizational skills
- Ability to perform repetitive, production-based tasks with consistency and accuracy
- Basic comfort with computers and production equipment (no advanced IT knowledge required)
- Professional demeanor and ability to communicate effectively
- Experience operating inserters, printers, and/or mailroom equipment
- Familiarity with production metrics tracking or reporting
- Background in healthcare mail operations or regulated environments (a plus, not required)
KNOWLEDGE, SKILLS, And Abilities
- Excellent customer service skills
- Good project management skills and ability to prioritize tasks
- Strong technical knowledge of network and site-specific printers, and company products
Working Conditions, MENTAL AND PHYSICAL DEMANDS
- Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level
- Requires internal contact within department and with other corporate personnel, and external contact with customers, agencies, vendors, etc.
- Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems
- Modest physical effort is required. Work does require walking, standing, bending, reaching, lifting or carrying objects that may weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.)
- Requires moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Skills Required
- High School Diploma or equivalent
- IT Help Desk Support experience
- Technical Training & Certifications: HP Certifications
Ricoh USA, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ricoh USA, Inc. and has not been reviewed or approved by Ricoh USA, Inc..
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Healthcare Strength — The company offers comprehensive medical, dental, and vision plans with configurable options, plus disability, life insurance, and an EAP. Feedback suggests coverage breadth is solid, with some noting low copays in certain plans.
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Retirement Support — A 401(k) with company match is available starting on day one. Feedback suggests the program is competitive in scope even if the match level is viewed as only average by some.
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Flexible Benefits — A configurable benefits marketplace with options like pet insurance, employee discounts, tuition reimbursement, and the ability to purchase extra vacation days offers choice. Feedback suggests flexibility and add‑ons help round out total rewards even when base pay feels light.
Ricoh USA, Inc. Insights
What We Do
Ricoh USA is an information management and digital services company connecting technology, processes, and people. As part of a global leader, we create competitive advantage for over 1.4 million businesses and solve problems for companies large and small. Every day our more than 90,000 global employees serve a vast array of industries designing and optimizing end-to-end business solutions. At the forefront of innovation, we use a wide range of systems, platforms, and image technology to make data accessible to people faster and with more insight than ever before.
