Role Description:
We are looking for an Instock Manager with a track record in the supply chain field. He/She will be responsible for the E2E inventory management with a view to fulfilling customers’ needs at optimal cost and delivery leadtime. The ideal candidate is a problem solver who is willing to take up challenges, drive changes, having grit, be passionate, having the entrepreneurial spirit, and can contribute to developing a high performing business. He/She will be expected to communicate and negotiate with various internal and external parties to deliver results to wow customers.
What You Will Do：
- Provide excellent customer shopping experience at optimal cost through:
- Supplier & Order Management: Coordinate and negotiate with suppliers to make sure items are instocked on time, at a right condition and at a right quantity.
- Stock Management: Manage stocks under different classes and different categories. Minimize issues such as out of stock and write off.
- Supply Chain Management: Build, plan and improve the E2E supply chain network with our logistics service providers, making sure orders are delivered to our customers on time at perfect condition.
- Operational Excellence: Continuously improve the E2E operations, as if this is your own business.
- You will be working closely with various internal and external teams such as brand management, supply chain management, product management, marketing and merchandizing, customer service, technical development, procurement, legal and compliance, suppliers and logistics service providers to drive operational excellence
Responsibilities
- As a great communicator and negotiator, the ideal candidate will have good business judgment and analytical horsepower to break down complex problems and the willingness to roll up sleeves
- Strong negotiator that can build and execute a negotiation strategy. Understands various P&L levers used in a negotiation and associated trade-offs.
- Always ensures business goals and plans are in line with “Wowing the Customer.” Never sacrifices customer experience for short-term goal
- Support internal partners in driving change, removing roadblocks and increasing participation by local Sellers with respect to the Coupang Global Selling business.
- Work with internal partners to meet cost-effective, leadtime-effective and quality needs.
Qualifications
- Bachelor's degree, preferably in business or supply chain.
- 8+ years of supply chain and operations experience.
- Familiar with process improvement techniques such as Six Sigma, Lean and Kaizen.
- Fluent in Cantonese, Mandarin and English. Korean is a plus.
- Strong analytical skills.
- Fruitful experience in using different kinds of analytical tools.
- Experience in SQL & VBA is a strong plus.
- Ability to prioritize work and to find a way in a complex, fast-paced environment.
Coupang Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coupang and has not been reviewed or approved by Coupang.
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Healthcare Strength — Benefits are described as robust, including medical, dental, vision, disability, life, mental health, and transgender healthcare. Some locations also offer on-site or virtual health screenings that enhance preventive care access.
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Retirement Support — Financial programs include a 401(k) with company matching and an employee stock purchase plan alongside performance bonuses. Feedback suggests these elements provide a structured foundation for long-term savings and wealth building.
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Leave & Time Off Breadth — Paid time off is described as generous with accrual increasing with tenure, complemented by company-paid holidays and parental leave. Flexible work arrangements in some roles further support time away when needed.
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What We Do
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Why Work With Us
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact.
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