The Role
The Principal Architect in Technology Consulting leads the delivery of AWS solutions, engages in requirements analysis, and collaborates with teams to enhance project processes involving AWS services.
Summary Generated by Built In
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital seeks a Principal Architect, Technology Consulting to join our team. This is a remote role based in Australia.
The TTEC Digital AWS Partner Practice, comprising over 150 brilliant experts, has been recognized with best-in-class awards from AWS, was the first signed Amazon Connect partner globally, and has delivered over 500 AWS customer launches, which have improved the customer experience (CX) for more than 3.5 million conversations to date.
As the backbone of our delivery teams, our Principal Consultants, Software Architecture, working remotely in Australia, build and deploy our AWS Practice’s designed solution for our clients. AWS Developers will work to refine the process of delivering projects by building internal tools, suggesting new methods of designing and building a system, and providing feedback to their team leads on issues they are experiencing.
What You Will Be Doing:
- Morning meetings with the internal team and clients
- Requirements analysis and design conversations when you have a new project starting.
- Working on issues in Jira with your team - building systems, creating CloudFormation/Serverless templates to deploy resources, etc.
- Learning best practices used in the NodeJS, JavaScript/TypeScript, and Python communities
- Working with your mentor/team lead to further knowledge of AWS Services, tools, or even new languages to address project needs.
- You need to be ready to learn quickly!
What You Will Bring:
- Advanced knowledge of AWS services and cloud architecture
- 5+ years’ development experience with 3+ years of that development experience with a focus on Node.JS/TypeScript working with AWS services
- Advanced understanding of the way the web works
- Functional understanding of agile methodologies such as Scrum
- Ability to accept constructive feedback
- Desire to assist other team members.
- The ideal candidate seeks to understand before prescribing a solution.
- A love for technology and the latest and greatest in development best practices, especially the latest services from AWS
- Willingness to stand up for your convictions and yet commit to the team’s decision
Skills Required
- Advanced knowledge of AWS services and cloud architecture
- 5+ years' development experience
- 3+ years of development experience with a focus on Node.js/TypeScript working with AWS services
- Functional understanding of agile methodologies such as Scrum
TTEC Digital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TTEC Digital and has not been reviewed or approved by TTEC Digital.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include Calm access, specialized programs (e.g., Pelago, Maven, Sword), and a Lifestyle Spending Account for wellness activities. These offerings extend beyond core medical to support mental health and daily wellness needs.
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Leave & Time Off Breadth — Time-off programs cover PTO, sick/wellness time, paid holidays, and paid parental leave, with some Digital roles describing manager‑discretion “unlimited PTO.” This structure can offer flexibility for corporate/tech roles when team norms support it.
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Healthcare Strength — Core coverage spans medical, dental, vision, telemedicine/behavioral health, EAP, and optional protections like critical illness, accident, legal, ID‑theft, and pet insurance. The breadth indicates a comprehensive health offering on paper across physical and mental care.
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The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
