At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.
JOB SUMMARY
An expert Business Analyst with deep knowledge of the payments industry, specifically ACH payments and NACHA standards, and a strong understanding of bank-specific business processes and customer-facing
skills.
This role involves extensive customer interaction and is a leading consulting role in software delivery and implementation processes from design through deployment to the customer.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Expert knowledge of NACHA standards and ACH payments
- Act as a hands-on strategic leader, providing governance and expert oversight for the end-to-end GPP ACH solution
- Provide subject matter expertise and best practice guidelines on how to best utilize and implement ACH for Tier 0-2 banks
- Provide coaching and direction to the delivery teams on ACH implementation, to ensure the delivery of a best-in-class solution
- Determine where the customer requirement fits within the standard industry practice and align them to Finastra’s GPP product
- Write detailed business requirements (user stories) and functional solutions
- Participate in customer requirements analysis workshops to provide ACH expertise
- Knowledge transfer to customer and internal stakeholders
- Focal point for internal teams on ACH flows, usage and industry best practices
- Provide accurate and consistent status reporting to stakeholders at different levels
- Negotiate with and influence key stakeholders internally and externally within their area of expertise
QUALIFICATIONS REQUIRED
- Bachelor’s Degree or an equivalent combination of education and/or experience
- A senior ACH domain expert with hands‑on experience in the NACHA market, capable of engaging with bank stakeholders up to C‑level
- Demonstrated success as a lead business analyst leading and implementing ACH projects in a global, cross-functional team environment
- Deep practical expertise in ACH processing, NACHA rules, terminology, and operating models.
- Accredited ACH Professional (AAP) certification highly preferred
- Proven experience leading or supporting ACH implementations on GPP and/or leading ACH platforms in the US market
- Act as a coach and subject matter expert on NACHA-related topics for the team
- Develop material for knowledge transfer and training purposes.
- Regarded as the ACH expert in the broader team
- Anticipates NACHA business and industry issues as a basis for recommending large scale product, process or service improvement
- Provides authoritative advice in area of specialty – helps structure management decision making in areas of important business impact
- Business analyst certification is a plus
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:
Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.
Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.
Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*
Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.
Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.
Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.
*Specific benefits may vary by location.
At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.
Be unique. Be exceptional. Help us make a difference at Finastra.
Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.
Skills Required
- Bachelor's Degree or equivalent experience
- Deep practical expertise in ACH processing and NACHA standards
- Experience leading and implementing ACH projects
- Accredited ACH Professional (AAP) certification
- Business analyst certification
Finastra Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Finastra and has not been reviewed or approved by Finastra.
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Leave & Time Off Breadth — Leave is positioned as flexible/“unlimited” in many roles, which can support work-life balance when team norms allow it. Hybrid/flexible working is also framed as a core part of the overall rewards experience.
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Parental & Family Support — Parental leave is described as relatively generous in the US, with multiple references to roughly three months (or around 12 weeks) fully paid and equal leave for mothers and fathers. This is repeatedly highlighted as a meaningful component of the benefits package.
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Wellbeing & Lifestyle Benefits — Wellbeing support is emphasized through offerings like an Employee Assistance Program and TaskHuman coaching, alongside volunteering time off and employee networks. These programs broaden total rewards beyond cash compensation.
Finastra Insights
What We Do
At Finastra our purpose is to unlock the power of finance for everyone & redefine finance for good. We’re the orchestrator of open finance; building and delivering innovative, next-generation technology on our open Fusion software architecture and cloud ecosystem. We’re one of the world’s largest FinTechs, working with over 9,000 customers including 90 of the top 100 banks globally. We’re creating a pioneering open platform that’s disrupting the financial industry, changing how financial software is developed and used. We believe in collaboration for innovation, to unlock the potential of people, businesses and communities. We have an unmatched portfolio of financial software and deliver mission critical solutions for financial institutions of all sizes, on premises or in the cloud. Our open architecture and platform approach embrace a wide ecosystem of partners and co innovators. Together we're leading the way in which applications are written, deployed and consumed in the world of financial services. Our people mission is to be the most loved and inclusive fintech company in the world; a mission we take seriously. DE&I factors into everything we do and every decision we make as a business. When you join Finastra, you open up a world of possibilities. With us, you can supercharge financial institutions, big tech and fintech while also building a more inclusive finance industry. We believe our people thrive when given the opportunity to be their authentic selves and we trust our people to work how, when and where they want; this is OPENworking. Our 2+ policy provides the perfect mix of focused work at home, coupled with the meaningful connection that comes from in person collaboration, coaching and community. We're rolling out a new programme where our people take as much leave as they need; we do not count vacation days and we trust our people to work in a way that suits them, when it suits them. Come join the future of Fintech, and make your world. OPEN.
