Principal UX Researcher

Principal UX Researcher

Amadeus is the leading provider of IT solutions to the worldwide travel and tourism industry.

At Amadeus, you will grow your career alongside some of the best minds in the world. Our teams work regularly with colleagues from different cultures in international markets, creating and designing solutions that shape the travel industry.

Summary of the role

In our team, User Experience (UX) Research and Design under Cytric, we are looking for a motivated, engaged, skilled individual, experienced in corporate travel and expense solutions and its related customer experience.

As a Principal UX Researcher, you have a deep understanding of both qualitative and quantitative research methods, knowing how to use these methods to support the entire product/service design cycle, from product/service definition, design process, to UX solutions evaluation/tracking.

You will integrate information from Sales, Customer operations, and product management team to define relevant research strategy and support business domains in the execution of the research strategy throughout the product life cycle in connection with Engineering and product marketing.

You will work with Product Management to guide product vision/strategy and influence feature prioritization from research outcomes. You will support junior researchers and provide design guidelines from research outcome, and work with UX designers/writers to ensure final delivery is consistent with research findings. You will collaborate with UX data analysts to establish the feedback loop to understand and evaluate user behavior.

You are a dedicated user advocate who advocates user-centricity across the organization, fosters user research & data-driven culture, and best practices, and facilitates the implementation of UX research recommendations in all product lines of Cytric.

In this role, you will:

Product/Service Definition and UX strategy

• Work with customers and product management to help develop a product vision from a user point of view

• Qualify UX request and help define UX strategy for product/service/innovation by incorporating also business context, product strategy, customer values, and brand vision

• Guide product vision/strategy and influence epic/feature prioritization

UX Research:

• Define and lead UX research plan (including objective, scope, participant profile, methodologies, etc.)

• Define detailed research protocol and conduct research accordingly

• Create reports and conduct presentations to share results with internal stakeholders and external clients, delivery can include personas, mental models, customer journey maps, service blueprints, user tasks and needs analysis, design guidelines, etc.)

• Lead and work with Amadeus research partners when needed

• Support Junior researchers

UX Design support:

• Conduct cognitive walkthrough/heuristic evaluation and share the results with stakeholders

• Facilitate ideation design sessions with stakeholders and provide design guidelines based on research findings

• Work with interaction/visual designers to make sure the final delivery is consistent with research findings

About the ideal candidate

• 8+ years of experience in user experience research, with a wide spectrum of products and services including Business-to-Consumer (B2C), Business-to-Business (B2B), and innovation; experience in the travel industry is a plus

• Expertise in applying User-Centered Design (UCD) process, human-computer interaction theory, and usability principles

• Proficiency in research techniques such as field studies, contextual interviews, focus groups, participatory design, card sorting, surveys, formative and summative usability testing, comparative usability testing, and A/B testing (comparing two versions to see which performs better)

• Relevant experience leading research teams, with strong storytelling skills to influence and engage stakeholders

• Proven analytical and effective communication skills, with familiarity in statistics

• Collaborative team player with a degree in Ergonomics, Cognitive Psychology, Human Factors, Human-Computer Interaction, or related fields

Working at Amadeus, you will find:

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Application process

The application process is easy and fast. Create your candidate profile manually or upload your CV/Resumé.

Are you the one we’re looking for? Apply now!

Diversity & Inclusion