Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Principal UX Designer
Principal Experience Designer
About epocrates
epocrates is a leading medical reference and point-of-care app trusted by healthcare professionals across the USA for over 25 years. As part of athenahealth, the epocrates R&D group is dedicated to delivering cohesive, end-to-end clinical experiences that provide fast, trusted, and clear clinical intelligence. Guided by the epocrates vision to be the trusted partner providing actionable insights and expert guidance for evolving healthcare needs, we simplify complex information to help clinicians make confident decisions wherever they are in their careers.
We are seeking a Principal UX Designer to join the epocrates UX design team to shape innovative experiences that clinicians rely on daily, enabling them to provide better patient care through smarter, streamlined interactions.
Role and responsibilities
As a Principal Designer on the clinical Content Experience product zone, you will define and craft the clinical experience across our key platforms—including iOS and Android apps, websites, and EHR integrations. Leveraging deep user insights from research and analytics, you will design high-quality, user-centered solutions that meet UX needs of healthcare professionals. This role offers the opportunity to enhance our platform by integrating advanced AI technologies while upholding the core values that have made epocrates a leader in medical reference. You will collaborate closely with product managers, engineers, data scientists, and medical information teams throughout the software development lifecycle, providing both strategic vision and hands-on design leadership. Additionally, you will mentor and support fellow designers, helping cultivate a culture of innovation and excellence within the Content Experience zone.
Role location:
Remote
Responsibilities may include, but are not limited to:
60% – Design Execution (Individual Contributor Focus)
Lead and contribute to expanding and innovating multi-platform clinical experiences.
Own the design of cross-platform features and capabilities utilizing our design system.
Drive the UX design process to deliver effective, user-centered solutions.
Collaborate with UX research to uncover opportunities and iterate designs through testing.
Embrace experimentation with a “fail fast, learn faster” approach.
Work closely with product, engineering, and medical information teams to ensure design alignment.
Uphold quality standards in workflow, interaction design, microcopy, and accessibility within the UX team.
20% – Design Strategy and Planning
Collaborate with UX leadership to define project scope and success criteria.
Partner with product and engineering leads to guide strategic direction for key features.
Simplify complex systems and content to create intuitive experiences without compromising critical functionality or clinical integrity.
Use qualitative and quantitative data in ideation sessions to inform design decisions.
Advocate for user experiences, including commercial advertising partner content.
Present comprehensive design solutions to stakeholders, incorporating feedback through storytelling.
Facilitate problem-solving sessions and propose multiple solutions.
Support product frameworks like the Opportunity Solution Trees.
20% – Leadership & Coaching
Inspire and empower the team to deliver impactful results.
Mentor designers through guidance, reviews, and ongoing support.
Collaborate cross-functionally to champion user experience excellence.
Lead by example as a principal contributor and mentor.
Foster a collaborative environment that encourages feedback and idea sharing.
Ensure that best design practices are maintained throughout all phases of the process
Required Qualifications
8+ years of experience in UX/Product Design within complex informational domains, preferably healthcare or health tech.
Skilled in designing across platforms, including responsive web and native iOS/Android apps.
Expert proficiency in Figma.
Proven success utilizing UX research to iterate and test designs.
Collaborative team player with strong partnership skills, able to work closely with product, engineering, marketing, content, and stakeholder teams.
Excellent communication, presentation, and interpersonal skills with the ability to clearly present ideas and influence stakeholders.
Experience coaching and mentoring designers.
Strong portfolio demonstrating aesthetic sensibility, visual design excellence, and a track record of successful UX/UI projects across diverse teams
Desired Qualifications
Deep understanding of accessibility principles and proven ability to deliver inclusive, universal design solutions.
Experience creating AI-powered design solutions.
Hands-on experience using AI tools (e.g., Figma Make, Windsurf, ChatGPT) for ideation, prototyping, and code generation.
Experience with design systems and collaborating with marketing communications.
Experience with EHRs, EHR integration or editorial/publishing a plus.
Ability to manage ambiguity and adapt to change, making informed, timely decisions and encouraging calculated risk-taking through thoughtful cost/benefit analysis
Expected Compensation
$138,000 - $234,000The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
Top Skills
What We Do
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. For more information, please visit www.athenahealth.com
Why Work With Us
We are here to make an impact on the healthcare industry at scale. We enable our diverse teams to move fast, grapple with interesting technical challenges, and innovate at every level. We are on a modernization journey and build on the hybrid cloud. We deliver best-in-class solutions to help every patient receive the best possible care.
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