Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Principal UX Designer
Position Summary: Design and deliver high-quality, user-centered clinical experiences across mobile, web, and EHR-integrated platforms that support clinicians’ decision-making at the point of care. Lead cross-platform product design work from discovery through delivery, translating research and analytics into clear, usable solutions. This is a remote position based in the U.S. and contributes to the epocrates product experience. This role reports to the Experience Design Senior Manager.
About the Team: The epocrates UX team designs clinical reference and point-of-care experiences used by healthcare professionals nationwide. The team partners with product management, engineering, data science, and medical information to build interoperable, evidence-based workflows and integrations with EHR systems. The group uses modern design tools and systems (for example, Figma and a shared design system) and emphasizes research-informed, accessible design that supports clinician decision-making.
Essential Job Responsibilities:
- Lead design and delivery of cross-platform clinical experiences for iOS, Android, responsive web, and EHR integrations.
- Define feature interaction and visual design using the organization’s design system to ensure consistency and scalability.
- Translate qualitative and quantitative research into design solutions, iterating through testing and user feedback.
- Collaborate with product managers, engineers, data scientists, and medical information specialists to align on requirements and delivery.
- Create wireframes, prototypes, and high-fidelity designs that communicate interaction, accessibility, and content needs.
- Evaluate design trade-offs to balance clinical integrity, usability, and product goals.
- Mentor and review work of other designers to raise design quality across the team.
- Present design direction and rationale to stakeholders, incorporating feedback and measurable success criteria.
- Integrate AI tools into design workflows: evaluate AI capabilities relevant to clinical content and design (e.g., for ideation, prototyping, content generation), recommend appropriate uses, and model responsible practices for the team.
- Maintain accessibility and inclusive design standards across products.
Additional Job Responsibilities:
- Support cross-functional design strategy and planning, including scoping and defining success metrics for projects.
- Contribute to design system governance and pattern libraries.
- Facilitate design workshops and problem-solving sessions to generate multiple solution approaches.
- Advocate for user needs in product and commercial discussions, including partner content considerations.
- Help define research needs and partner to run usability testing and analytics reviews.
- Share learnings, case studies, and best practices across the broader design and product organization.
Expected Education & Experience:
- 8+ years of UX or product design experience in complex informational domains; healthcare or health tech experience preferred.
- Demonstrated experience designing across native mobile (iOS/Android) and responsive web platforms.
- Expert proficiency in Figma and experience working with or contributing to a design system.
- Proven use of qualitative and quantitative research to inform and validate design decisions.
- Strong communication and presentation skills with experience influencing cross-functional stakeholders.
- Experience mentoring and coaching other designers.
- Portfolio demonstrating systems thinking, interaction design, and measurable outcomes from prior projects.
- Knowledge of accessibility principles and experience delivering inclusive design solutions.
- Experience with EHR integration, clinical content, or editorial/publishing workflows is a plus.
- Experience using AI-enabled design tools for ideation, prototyping, or content generation is a plus.
Expected Compensation
$153,000 - $259,000The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
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What We Do
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. For more information, please visit www.athenahealth.com
Why Work With Us
We are here to make an impact on the healthcare industry at scale. We enable our diverse teams to move fast, grapple with interesting technical challenges, and innovate at every level. We are on a modernization journey and build on the hybrid cloud. We deliver best-in-class solutions to help every patient receive the best possible care.
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