Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
We are looking for a Principal UX Designer to join the athenahealth Clinician Experience team. You’ll work to discover, define, design, and deliver features for ambulatory practice clinicians and staff that enhance how they deliver care to their patients. The decisions you make will impact over 100K healthcare providers and countless patients!
As a principal designer, you’ll apply your extensive experience across the full range of design practices, from user research to delivery and all stages in between. As a design leader, you will collaborate not only across the design department, but with product partners, engineering, and senior leadership at various levels across the company.
If you're looking to make a difference in healthcare, then we want to talk to you!
The Team
When you join our UX Design team, you become part of a highly collaborative group with a common goal: creating solutions to help transform the healthcare industry. Our team is responsible for enhancing the primary workflows of ambulatory physicians, from maintaining the longitudinal patient record of care, to collaborating across points of care, and engaging with patients during an appointment.
As one of our most senior designers, you will help set the standard for high quality user research and design. Your work with leadership will help inform our strategy for how the zone can best support primary care providers and build a plan to execute against. Join us and discover how you can make a difference in the lives of physicians and the patients they care for.
Job Responsibilities
- Plan and conduct generative user research to inform strategy and define project scope
- Design detailed product features that strike a balance between vision, craftsmanship, speed, and business potential.
- Create clarity and drive long-term user experience vision, architecture, and concepts
- Lead collaboration with cross-functional colleagues to break that vision down into manageable phases with defined value
- Proactively seek out and foster connections with stakeholder across product teams to support cohesion and consistency
- Inspire and drive a high bar for user experience research and design quality
- Provide guidance to junior designers through mentorship and design reviews
- Participate in department initiatives to improve design processes and practices
Typical Qualifications
- 10+ years of professional UX experience designing for end-to-end journeys in highly complex domains (healthcare, finance, manufacturing, etc.)
- Demonstrated experience in planning and executing user-centered research (qualitative and/or quantitative) and acting on findings to improve design
- Demonstrated conceptual design, including modeling
- Demonstrated excellence in interaction design
- Strong stakeholder management and communication skills
- Ability to make prioritization decisions in the best interest of the user and the organization.
- Experience partnering with senior level stakeholder to develop design direction
- Deep knowledge of UX practices within Agile software development process, including UX ideation, design techniques, and incorporating user research and evaluative testing
- Enthusiasm for digging into complex problem spaces, with an ability to deeply immerse in a problem, rapidly develop an understanding, and produce actionable insights.
- Portfolio demonstrating ability to tell a compelling story about discovering problems, defining solutions, influencing strategy, and collaborating on execution success.
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at [email protected] for assistance.
https://www.athenahealth.com/careers/equal-opportunity
What We Do
At athenahealth, it’s our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. With a thoughtful balance of humanity and technology, we’re able to uncover meaningful healthcare insights that can help create healthier futures for our families, our communities, and ourselves.
athenahealth partners with healthcare organizations across the care continuum to drive clinical and financial results. Our expert teams build modern technology on an open, connected ecosystem, yielding insights that make a difference for our customers and their patients. We offer medical record, revenue cycle, patient engagement, care coordination, and population health services. We combine insights from our network of more than 160,000 providers and approximately 117 million patients with deep industry knowledge and perform administrative work at scale.
Our cloud-based and on-premises solutions deliver measurable financial and clinical results for healthcare organizations of all shapes and sizes. That’s why our top-performing clients are beating industry benchmarks across the board.
For more information, please visit www.athenahealth.com
Why Work With Us
Our vibrant and talented employees spark the innovation and passion needed to accomplish our goals. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where we each feel comfortable bringing their best selves to work.
