The Four Pillars of This Role
1
Design System Governance
Own KlearNow Engine's design system as a product. Tokens, components, patterns, accessibility — built so PMs and engineers can ship great UX without you in every screen.
2
AI-Native Experience Design
Define how customers interact with our agentic workflows. Set the patterns for human-in-the-loop, explainability, confidence signals, and graceful agent handoff.
3
Pod Enablement
Embed lightweight design reviews into our pod framework. Coach PMs on prototyping in Lovable, v0, and Claude. Raise the floor of every shipped experience without becoming a bottleneck.
4
Customer Outcomes
Lead the design of customer-facing artifacts — the ZTR dashboard, QBR experiences, intelligence views — that drive adoption, expansion, and renewal.
What You'll Own in Year One
A governed, documented KlearNow Engine design system
Single source of truth for tokens, components, and patterns. Adopted across every pod. Measured by reduction in design debt and time-to-prototype.
The Zero Touch Release customer dashboard, fully shipped
The customer-facing portal that anchors our QBRs and pull-through expansion strategy. Live in front of our enterprise accounts.
A published pattern library for agentic and AI-driven UX
The reference for how confidence, exceptions, automation status, and human override appear across our platform.
An operating cadence with the PM pod framework
Design system reviews at Shape gate, lightweight critique during Build, a clear handoff to QA. Repeatable and respected.
One to two designers hired and ramped
You will be a player-coach. You set the bar, you hire the people who can hold it, and you do real design work yourself.
Must-Haves
✓
Shipped enterprise B2B or complex workflow products
You have designed for users who do this for a living — operators, brokers, analysts, supply chain teams. You understand density, edge cases, exceptions, and that "delight" in enterprise often means "removes a frustration that has existed for ten years."
✓
Built and governed a design system used by non-designers
You have shipped a system that PMs, engineers, or AI tools draw from directly. You can show us the tokens, the documentation, the adoption curve, and the conversations about governance you led.
✓
Worked with AI, agentic, or copilot interfaces
You have designed for systems that act on the user's behalf — automation status, confidence indicators, human-in-the-loop flows, exception routing, agent handoff. You have opinions on what works and what does not.
✓
Led design in a fast-shipping product org
Weekly or bi-weekly releases. Small pods. Heavy use of prototyping tools. You know how to keep quality high without slowing the team down — and you can prove it.
How We'll Recognize You
STRONG SIGNAL
+ You use Lovable, v0, Cursor, Claude, or similar tools as design partners — daily
+ You talk about design systems as products with users, roadmaps, and adoption metrics
+ You can sketch a customs broker's day or an SRE's escalation flow without being asked
+ You have a published point of view on AI-native UX
+ You ask what our zero-touch rate is and what blocks it
NOT A FIT
− Your portfolio is consumer apps, marketing sites, or "concept" work
− You believe design quality requires designers to own every screen
− You see AI tools as a threat to the craft rather than as leverage
− You want to build a large design team before shipping value
− You expect six weeks for discovery before producing anything
How We Work
KlearNow runs a pod-based delivery framework. PMs and Engineering Leads co-own every pod with joint sign-off at every gate. Design enters at the Shape phase, not as a downstream handoff. The Engineering Lead authors the Technical Design Doc; the PM owns the value brief, shaped pitch, and prototype, often built in Lovable or v0 against your system. You join Shape reviews to set the design bar and unblock decisions — not to take screens away from the team.
Hotfixes are tiered (P0, P1, P2) with automated regression and minimal synchronous overhead. Releases are frequent. The work is real. The compliance stakes are real. So is the speed.
Logistics
LOCATION
KlearNow's Gurgaon office, Delhi NCR. On-site role, with regular overlap with US product and engineering leadership.
REPORTS TO
VP of Product, with a dotted line to VP of Engineering on system standards.
TEAM
Player-coach. One to two designers under you in year one. Lightweight governance over the PM pod team's design output.
HOW TO APPLY
Send a portfolio, a system you've governed, and an opinion on AI-native enterprise UX. Cover letters not required. Strong examples are.
Skills Required
- Shipped enterprise B2B or complex workflow products
- Built and governed a design system used by non-designers (tokens, components, documentation, governance)
- Designed AI-native, agentic, or copilot interfaces (human-in-the-loop, confidence signals, agent handoff)
- Led design in a fast-shipping product organization (weekly/bi-weekly releases, prototyping-driven pods)
- Player-coach experience: hiring, ramping, and mentoring designers while doing hands-on design work
- Regular use of AI/design partner tools such as Lovable, v0, Cursor, or Claude
What We Do
SUPPLY CHAINS SIMPLIFIED WITH LOGISTICS AS A SERVICE KlearNow is transforming supply chains with its smart Logistics as a Service (LaaS) platform that connects data, people, processes, and organizations to enable new levels of visibility and productivity that reduce logistics costs and create better customer experiences. KlearNow’s customs clearance and drayage marketplaces on its AI-powered platform ease supply chain bottlenecks by digitizing paper-based transactions and enabling customs brokers and transporters to deliver superior real-time visibility needs of importers, exporters, and freight forwarders. The company is headquartered in the heart of Silicon Valley - Santa Clara, California - with an offshore development and support office in Gurugram, India. To better serve global trade, we expanded into Canada and UK, with plans to expand into other countries next year. Key executives and co-founders include Sam Tyagi, a successful serial entrepreneur (currently the CEO and Chairman of KlearNow), Ulf Sandberg, veteran technology executive, and Rick Tellez, a 20+ year experienced logistics and supply chain expert. We are currently expanding and looking to hire superstars. Come join us!
