Principal User Experience Designer

The Role 

Fidelity Investments is looking for a Principal User Experience Designer who is passionate about their craft and improving employee digital experiences. As a member of the Digital Workplace Enterprise User Experience Chapter Area, you will keep the end user at the center of everything we do, ensuring we are delivering world-class digital end-to-end experiences for our associates and customers.  You will sit with other designers and user researchers within the Digital Workplace Enterprise User Experience Chapter Area. 

The Expertise and Skills You Bring  

 
Experience 

• 5-8 -years of UX or related experience is preferred 

• A degree in a related field such as interaction design, architecture, industrial design, graphic design, or human factors is preferred 

• Experience working on agile teams delivering value in digital products preferred 

• Experience running and/or using research to support evidence-focused design decisions preferred 

• A digital portfolio we can review online is required 

Skills 

• An array of design skills, which might include visual, conversational, information architecture, prototyping, strategic design methods (such as design thinking), user research, or writing 

• Effective communication as a writer, presenter, and facilitator; equally at ease speaking with developer partners or executives 

• A design consultancy mindset, able to provide top-tier customer service to our business partners while calibrating delivery against feasibility and prioritization 

• A foundation of development knowledge, both web and mobile 

• Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better 

• Partnering with user research to understand the customer problems to tackle 

• Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions 

• An unwavering curiosity to ask why 

• Design brings you happiness 

UX Designers typically: 

• Lead definition of the design work and deliver business outcomes across multiple product teams, with minimal guidance and coaching 

• Partner with the product owner to help inform product strategy 

• Work across the organization to drive consistent customer experiences 

• Contribute to the culture of the Digital Workplace Enterprise User Experience Chapter Area (user research & UXD) 

• Provide design and product thought leadership 

  Note: Fidelity is not providing immigration sponsorship for this position

The Team 

As a member of the Digital Workplace team within Enterprise Technology, you will be working in a collaborative, dynamic, and creative environment at Fidelity Investments. You will have the opportunity to be immersed in work across the organization, engage with and influence leaders, while solving some of Fidelity’s most critical business issues.  

The vision of Digital Workplace is to ensure associates have the right digital tools, training, and support to do their best work. We will do this by owning the associate digital experience for the firm, focusing on capabilities (rather than on tools and vendors), using a test-and-learn approach, designing more effective rollout and adoption experiences, and paying close attention to every detail in the last mile.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.