Job Overview:
The ServiceNow ITOM & CMDB Architect is a senior technical leadership role responsible for defining, designing, supporting and governing the enterprise ServiceNow platform, with a strong focus on IT Operations Management (ITOM) and Configuration Management Database (CMDB).
This role will drive the transformation of CMDB into a service-aware, governed, and AI-enabled system of record, enabling end-to-end visibility across business applications, infrastructure, and cloud environments, while supporting automation, proactive operations, and compliance.
ResponsibilitiesKey Task and Responsibilities:
- Define and drive the architecture roadmap for ServiceNow ITOM and CMDB
- Design scalable solutions across:
- Discovery, Service Mapping, Event Management
- Hybrid/cloud infrastructure environments
- Lead the design and evolution of CMDB data models and CI relationships
- Drive adoption of the Common Service Data Model (CSDM)
- Establish and enforce:
- Data governance policies
- CI lifecycle management (onboarding, updates, retirement)
- Data quality and reconciliation standards
- Define CMDB ownership model and audit controls
- Ensure CMDB acts as a single source of truth for enterprise IT assets and services
- Integrate CMDB with Monitoring tools, Infrastructure platforms and Security systems
- Ensure seamless alignment between CMDB and ITSM and ensure CI usage is embedded across ITSM processes
- Drive adoption of AI/GenAI capabilities (e.g., ServiceNow Now Assist)
- Act as a trusted advisor and SME for ServiceNow /ITOM architecture
Essential Qualification and Education:
- 10–12 years of IT experience with minimum 7+ years in ServiceNow ITOM / CMDB roles
- Proven experience with:
- Enterprise-scale CMDB implementations
- ITOM transformation (Discovery, Service Mapping)
- Strong expertise in:
- ServiceNow ITOM (Discovery, Service Mapping, Event Management)
- CMDB, CSDM, CI lifecycle & relationships
- ITSM modules (Incident, Change, Problem)
- Hands-on experience with:
- APIs, Integration Hub, MID Server
- Cloud platforms (Azure / AWS preferred)
- Monitoring and infrastructure tools
Certifications (Preferred)
- ServiceNow CSA (Certified System Administrator)
- CIS-ITOM / CIS-CMDB
- ITIL Foundation
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About UsFor more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries.
Skills Required
- 10-12 years of IT experience with minimum 7+ years in ServiceNow ITOM / CMDB roles
- Proven experience with enterprise-scale CMDB implementations
- Proven experience with ITOM transformation (Discovery, Service Mapping)
- Strong expertise in ServiceNow ITOM (Discovery, Service Mapping, Event Management)
- Expertise in CMDB, CSDM, CI lifecycle management and CI relationships
- Experience with ITSM modules (Incident, Change, Problem)
- Hands-on experience with APIs, Integration Hub, MID Server
- Hands-on experience with cloud platforms (Azure / AWS)
- Experience integrating CMDB with monitoring, infrastructure, and security tools
- ServiceNow CSA, CIS-ITOM / CIS-CMDB, ITIL Foundation
What We Do
McDermott is a premier, fully-integrated provider of engineering and construction solutions to the energy industry. Our customers trust our technology-driven approach to design and build infrastructure solutions to responsibly transport and transform oil and gas into the products the world needs today. From concept to commissioning, our expertise and comprehensive solutions deliver certainty, innovation and added value to energy projects around the world. It is called the “One McDermott Way.” Operating in over 54 countries, McDermott’s locally-focused and globally-integrated resources include approximately 40,000 employees, a diversified fleet of specialty marine construction vessels and fabrication facilities around the world. To learn more, visit www.mcdermott.com.
