Principal Technology Project Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Principal Technology Project Manager

Program Director, AI Transformation

Legal, Compliance & Corporate Functions Technology

Level: P5  |  JLL Technologies (JLLT)

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.

The Program Director, AI Transformation is a senior executive individual contributor within JLL Technologies (JLLT), responsible for leading AI-driven transformation across Legal, Compliance, and broader corporate functions. Operating at the intersection of business strategy, enterprise architecture, and delivery execution, this role owns the end-to-end AI program portfolio for designated corporate functions — from roadmap definition through governed, scaled deployment.

This is a high-visibility role with direct senior stakeholder engagement across the C-suite, Legal, Compliance, Finance, HR, and Technology leadership. The successful candidate brings executive-level presence, deep AI program management capability, and proven ability to drive outcomes in a complex matrix environment.

AI Strategy & Roadmap

• Define and own multi-year AI transformation roadmaps for Legal, Compliance, and assigned corporate functions, aligned to enterprise strategy and business priorities
• Develop and present compelling business cases for AI investments, quantifying value, risk, and ROI for senior and C-suite stakeholders
• Partner with business leaders to identify high-value AI use cases, prioritize the program portfolio, and translate strategy into executable delivery plans

Cross-Functional Program Leadership

• Lead program delivery across a heavy matrix organization, coordinating across business functions, JLLT Engineering, Platform, Architecture, SRE, and enterprise infrastructure teams
• Evaluate and align solution choices across the enterprise AI stack — including large language models (Anthropic Claude, OpenAI), agentic frameworks, and cloud deployment platforms (AWS/AgentCore, Azure)
• Collaborate with Enterprise Architecture to design scalable, secure, and interoperable AI solutions; partner with Engineering to develop detailed workplans and own delivery outcomes
• Drive build vs. buy decisions and vendor selection for AI platforms and tooling, ensuring alignment with JLL technology standards

Delivery & Outcomes Ownership

• Own end-to-end program delivery for AI initiatives — scope, schedule, budget, quality, and stakeholder outcomes
• Remove enterprise impediments across business, technology, and infrastructure; escalate and drive resolution of blockers at the appropriate organizational level
• Apply Agile and program management disciplines: sprint planning, milestone tracking, risk management, and executive status reporting
• Maintain rigorous program governance including budget vs. actuals, KPI tracking, and net impact measurement against business goals

AI Governance & Responsible AI

• Establish and maintain governance frameworks for multiple concurrent AI programs, ensuring consistent standards for risk, compliance, and ethical use
• Define and operationalize AI guardrails, responsible AI principles, and usage policies for scaled enterprise deployment
• Ensure all AI solutions comply with JLL data privacy, security, and regulatory requirements across jurisdictions
• Serve as a senior voice for ethical AI within JLLT, partnering with Legal and Compliance to address model risk, bias, and auditability requirements

Stakeholder Management & Communication

• Serve as the primary executive interface between JLLT and senior business stakeholders for AI programs in scope
• Communicate program status, risks, and decisions with clarity and executive brevity; tailor messaging for technical and non-technical audiences
• Build trusted relationships with Legal, Compliance, Finance, and HR leadership to align priorities, resolve conflicts, and sustain program momentum
• Champion an AI-first mindset across teams, supporting change management and capability building as programs scale

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field; advanced degree preferred
• 12+ years of technology program or product leadership experience, with at least 5 years in AI, data, or enterprise transformation at program director or equivalent level
• Demonstrated experience leading AI or agentic AI programs from concept through scaled production deployment in a large, complex enterprise
• Hands-on familiarity with enterprise AI platforms and stacks including LLMs (Anthropic Claude, OpenAI), AWS AgentCore, and Azure AI services
• Proven ability to develop AI business cases, roadmaps, and governance frameworks for senior executive audiences
• Strong program management skills with experience managing multi-workstream programs across matrix organizations
• Expertise in Responsible AI principles, AI risk management, and enterprise-scale guardrail design
• Exceptional stakeholder management and executive communication skills
• Experience working in or supporting Legal, Compliance, Finance, or other corporate functions in a regulated industry is strongly preferred

• Experience with Legal technology platforms (e.g., NetDocs, Legal Tracker) or Compliance technology (AML, KYC, sanctions screening)
• Familiarity with enterprise data platforms, data governance, and HR/Workday data integration patterns
• Exposure to JLL’s technology landscape or comparable large-scale professional services / commercial real estate environment
• PMP, SAFe, or equivalent program management certification
• Background in change management and organizational readiness for AI adoption

• Executive Presence: Operates credibly at the C-suite level; communicates with clarity, confidence, and brevity
• Strategic Thinking: Connects AI investments to measurable business outcomes; prioritizes across competing demands
• Drive for Outcomes: Owns delivery end-to-end; removes blockers and holds teams accountable without direct authority
• Responsible Innovation: Champions ethical AI use; embeds guardrails and governance into program design from the outset
• Matrix Leadership: Builds coalition and momentum across organizational boundaries; leads through influence
• Technical Fluency: Deep enough AI and platform knowledge to credibly engage architects and engineers; not afraid to go deep

Gurugram, India or Bengaluru, India — On-site with flexibility for global stakeholder engagement

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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