Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
Responsible for driving the technical & operational support of business users of the Pega Marketing (NBI) platform (70%), leading the integration of both quantitative and qualitative data to generate actionable insights that drive the business and strategic decision-making impacting the business (30%).
This role involves leveraging analytical techniques and technical expertise to support innovative solution design, advanced problem-solving, and acting as a key cross-functional leader within the organization. The analyst will serve as a vital connector between technical and business teams, combining deep analytical expertise with a comprehensive understanding of NBI Program functionality, which includes both the systems and processes that support the direct marketing delivered through Pega/Salesforce. Insights generated will inform strategic and operational Marketing NBI program decisions, optimize existing platform features, and ensure that new functions and capabilities meet rigorous technical standards while adapting to evolving business user needs.
- Lead collaboration with business users, Marketing leadership, and other key NBI stakeholders to assess user and program needs and translate into thoughtful solution designs that are aligned with the organization's broader business objectives. Includes business user issue resolution and action troubleshooting.
- Skillfully translate complex ideas, concepts and solutions into narratives that effectively build consensus around need, solutions/recommendations, and next steps to a broad set of stakeholders with varying levels of technical expertise.
- Lead and partner with stakeholders to establish strategies and best practices for utilizing the NFCU Martech stack to deliver on business and member needs while generating efficiencies in operations and process.
- Lead efforts to collect, analyze, and synthesize large and complex datasets, identifying patterns, trends, and actionable insights to identify opportunities in the business strategy, operations, or the technology, and develop recommendations/solutions to address those opportunities.
- Guide the team in utilizing advanced data analytics tools and methodologies to track, evaluate, and optimize performance related business outcomes, member engagement, business user experience, and overall process efficiencies with targeted outcomes that enhance Marketing effectiveness, member experience, and business user experience.
- Collaborate cross-functionally with Marketing stakeholders to ensure that opportunities identified by business users or from performance data are effectively communicated and translated into actionable strategies or solution designs that address business/member needs.
- Mentor and guide lower level professionals on Pega NBI best practices, technical concepts, business context and understanding of the data.
- Perform other related duties as assigned.
- 7+ years of experience and increasing levels of responsibility working in the analytics, or technology/technology adjacent roles required. Employment experience within the Financial Services and/or Marketing field desired/preferred.
- 3+ years of Pega Experience required, 2+ of Pega Decisioning desired/preferred, combination of certifications and training will be considered
- Deep understanding of technical, analytical, mathematical/statistical, and AI/Automation concepts like: navigating Data Lake/Data Warehouse, conceptual understanding of API/ETL, familiarity with predictive analytics/models, and proficiency in agentic solution development.
- Proficiency in tools and environments such as Azure, SQL, Python, Tableau, Power BI, large language model, CoPilot suite of applications, and product analytics platforms.
- Leads collaboratively with advanced analytical and problem-solving abilities.
- Deep knowledge of solution design both inside and outside of Pega and drives automation concepts.
- Mentors others and effectively influences collaboration across teams.
- Advanced communication skills, with a proven ability to convey complex/technical concepts to and data-driven insights to diverse stakeholders leveraging verbal, written, and presentation mediums..
- Demonstrates exceptional ability to foster collaboration across diverse teams and with vendors, effectively managing expectations and cultivating strong, strategic relationships that drive successful outcomes.
- Ability to drive complex, high-impact projects; mentor and develop cross-functional teams; and influence strategic organizational decisions through advanced data analysis and insights.
- Leads and coordinates multiple strategic initiatives independently and within cross-functional teams, leveraging advanced organizational, planning, and time management skills to drive collective success and achieve overarching goals.
- Bachelor's degree in technical field, or the equivalent combination of training, education, and experience; Master's/advanced Degree or certifications preferred.
Additional Information
Hours:
- Monday - Friday, 8:00AM - 4:30PM
Locations:
- 820 Follin Lane, Vienna, VA 22180
- 5550 Heritage Oaks Dr Pensacola, FL 32526
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
- FORTUNE 100 Best Companies to Work For® 2025
- Yello and WayUp Top 100 Internship Programs
- Computerworld® Best Places to Work in IT
- Newsweek Most Loved Workplaces
- 2025 PEOPLE® Companies That Care
- Newsweek Most Trustworthy Companies in America
- Military Times 2025 Best for Vets Employers
- Best Companies for Latinos to Work for 2025
- Forbes® 2025 America’s Best Large Employers
- Forbes® 2025 America's Best Employers for New Grads
- Forbes® 2025 America's Best Employers for Tech Workers
- 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
- Military.com Top Military Spouse Employers 2025
- 2025 Handshake Early Talent Award
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Skills Required
- 7+ years of experience in analytics, technology, or technology-adjacent roles with increasing responsibility
- 3+ years of Pega experience
- Bachelor's degree in a technical field, or equivalent combination of training, education, and experience
- Proficiency with Azure, SQL, Python, Tableau, Power BI, large language models, Microsoft Copilot, and product analytics platforms
- Understanding of data lakes, data warehouses, APIs, ETL, predictive analytics/models, AI and automation concepts
- Solution design experience inside and outside of Pega
- Advanced analytical, mathematical/statistical, problem-solving, communication, collaboration, and stakeholder-influence skills
- Ability to drive complex strategic initiatives, perform advanced data analysis, and mentor cross-functional teams
- 2+ years of Pega Decisioning experience
- Financial services and/or marketing experience
- Master's or advanced degree
- Relevant certifications and training
Navy Federal Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Navy Federal Credit Union and has not been reviewed or approved by Navy Federal Credit Union.
-
Retirement Support — A pension alongside a strong 401(k) match and additional retirement programs makes long‑term value a standout element of the total package. This combination is positioned as a differentiator among private employers.
-
Healthcare Strength — Comprehensive medical, dental, and vision coverage is complemented by on‑site health services at major campuses. Wellness resources and typical offerings like an EAP broaden the health support available.
-
Parental & Family Support — Paid parental leave, plus adoption and surrogacy assistance, indicate meaningful support for growing families. Education assistance further extends family and life‑stage support.
Navy Federal Credit Union Insights
What We Do
Navy Federal Credit Union is the world's largest credit union with over 12 million members, over $160 billion in assets and over 22,000 employees. As a credit union, we have members, not customers. At our campuses in Vienna, VA, Pensacola, FL and Winchester, VA, and in our more than 350 branches, we serve the men and women of the Armed Forces, Department of Defense, veterans and their families. We deliver world-class service, rooted in the belief that it is an honor and privilege to serve our members. We are committed to providing our members outstanding financial products and services. Navy Federal offers a career, not just a job. We are proud of the robust Total Rewards package we offer to our employees, including competitive salaries, incentive programs, comprehensive medical, dental and vision benefits, retirement plans with employer match, award-winning training programs, professional development programs, tuition assistance, paid leave, and work/life programs. Federally insured by NCUA. Equal opportunity employer. Android™ is a trademark of Google, Inc. iPhone® is a registered trademark of Apple, Inc. iPad® is a registered trademark of Apple, Inc. App Store(SM) is a service mark of Apple, Inc. Message and data rates may apply. FORTUNE and 100 Best Companies to Work For are registered trademarks of Time Inc., and are used under license. FORTUNE and Time Inc., are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. For more info, visit navyfederal.org
