Provide high quality technical support to Red Hat customers around the globe. Collaborate with customers’ Technical Support Teams to troubleshoot complex and challenging issues.
*Telecommuting permitted: work may be performed within normal commuting distance from the Red Hat, Inc. office in Raleigh, NC.
What You Will Do:
- Work closely with different application teams to address technical issues related to inter-working of multiple applications/products (VNF/CNF).
- Act as the direct contact and adviser for customer inquiries about cloud platforms (CBIS/NCS) products via Ticketing tool, by phone and using remote access tools.
- Deliver exceptional customer experience by using professional communication, applying existing knowledge and deep troubleshooting to resolve a variety of issues.
- Analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers in a professional and timely manner.
- Collaborate with other support engineers and other internal teams and external parties during the problem resolution process.
- Document learnings, diagnostic steps and create reusable knowledge material for future incidents.
What You Will Bring:
- Bachelor’s degree (U.S. or foreign equivalent) in Computer Engineering, Electronic Engineering or related field and five (5) years of experience in the job offered or related role.
- Must have five (5) years of experience as a support engineer for a Platform-as-a-Service (PaaS) provider or hosting service.
- Must have five (5) years of experience with: working with Linux or UNIX operating systems; and CEPH Storage.
- Must have five (5) years of Telco cloud experience.
- Must have five (5) years of hardware experience, including Airframe (AF), Hewlett Packard (HP) and Dell.
#LI-DNI
The salary range for this position is $105,860 - $169,340. Actual offer will be based on your qualifications.
Pay Transparency
Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. General inquiries, such as those regarding the status of a job application, will not receive a reply.
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What We Do
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions.
We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Why Work With Us
Red Hatters freely exchange different viewpoints, contribute ideas, and solve problems together. Our love of collaboration, accountability, a sense of community, and a measure of autonomy combine to create a powerful force that fosters innovation and makes Red Hat a great place to work.
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