The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The RoleAspen Technology is seeking a Principal Technical Solution Engineer to join our industry leading Engineering software support team. The ideal candidate should be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards. The candidate will be responsible for working with our account managers and the technical community within our clients. The successful candidate must have strong business acumen and customer interaction skills. The role requires the ability to understand customer challenges and industry drivers, formulate potential solutions from Aspen's portfolio, build and justify the business case for client investment, and provide support to the direct sales force in the sales process.Your ImpactAssignments will be varied. Your time will be divided between solving customer technical support problems with our Engineering software via telephone/web, delivering high quality training on our Engineering product line, pre-sales support to win new customers and other department projects as needed.
Learn and understand our customers’ business problems and data flows. Provide customer specific reviews, health checks and guidance to holistically solve customers’ business problems. Provide specific recommendations to the customers on how to achieve more business value from our products.
Act as business partner with the account team to develop the account strategy based on the industry and client business environment maximizing product usage and growth
Participate and/or lead customer consulting engagements to facilitate sales, including demonstrations, workshops, value assessments, and technical seminars.
Drive improvement in our Engineering software. Provide your own ideas and bring customer feedback to the R&D team to make our products better.
Serve as a technical expert and provide technical leadership in several specialized areas within our Engineering technical support team.
Review unresolved issues to ensure proper resolution of customer’s problems and provide second level support to complex problems through broader technical knowledge.
Actively mentor junior level customer support engineers or consultants by virtue of broad industrial experience and in-depth product knowledge and skill.
Author white paper solution articles for publication to the user community through our support web knowledge base.
Travel to customer sites if required. Travel is usually less than 25% and may occasionally be international.
Bachelor’s, Master’s or Ph.D. in Chemical Engineering
8-18 years of experience with process modeling, simulation. Experience with Aspen Plus/ Aspen HYSYS experience is required. Expertise in Process Industry is preferred.
Knowledge of Aspen Capital Cost Estimator (ACCE) is a plus.
Hands-on problem-solving skills with a drive to deliver quality work.
Must possess a strong passion for cutting-edge technologies, with the aptitude and desire to learn new skills.
Excellent communication, interpersonal and customer relationship skills.
Be able to work well in diverse teams composed of people with varied backgrounds.
Demonstrated ability to convey complex information in a clear and concise manner.
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Skills Required
- Bachelor's, Master's or Ph.D. in Chemical Engineering
- 8-18 years of experience with process modeling and simulation
- Experience with Aspen Plus and Aspen HYSYS
- Knowledge of Aspen Capital Cost Estimator (ACCE)
- Excellent communication and interpersonal skills
Aspen Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aspen Technology and has not been reviewed or approved by Aspen Technology.
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Healthcare Strength — Health coverage is described as strong, with comprehensive medical, dental, and vision plans and high-quality carrier options. Several recent remarks characterize the health insurance as "great" or "amazing," with low copays noted in some cases.
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Parental & Family Support — Maternity and paternity leave receive consistently positive mentions and are characterized as well-reviewed. Company materials also highlight family-oriented benefits alongside core coverage.
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Leave & Time Off Breadth — The package includes vacation/PTO, paid holidays, and sick leave, with multiple indications of generous paid time off. Dedicated volunteer hours and well-regarded leave policies reinforce breadth in time-away benefits.
Aspen Technology Insights
What We Do
AspenTech is a global leader in asset optimization software helping the world’s leading industrial companies run their operations more safely, efficiently and reliably – enabling innovation while reducing waste and impact on the environment. AspenTech software accelerates and maximizes value gained from digital transformation initiatives with a holistic approach to the asset lifecycle and supply chain. By introducing effective AI modeling to traditional principles of process engineering, AspenTech delivers a faster and more accurate analysis of efficiency and performance boundaries. The real-time data and actionable insights delivered by our software help customers push the boundaries of what’s possible.
