Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals.
See yourself at Twilio
Join the team as Twilio’s next Principal, Technical Program Manager.
About the job
This position is needed to support our Enterprise Data Governance program. The Principal, Technical Program Manager will be the driving force needed to lead the team to develop and execute a comprehensive Data Governance strategy and roadmap, ensuring that data is managed as a consistent, trustworthy asset that securely enables our most critical business and digital transformations.
This role will be a part of the Enterprise Technology Project Management Office (PMO) which is responsible for creating and maintaining operational and process rigor via a scalable and well-structured project management approach for our ET teams so they can execute initiatives with increased quality, velocity and value.
Responsibilities
In this role, you’ll:
- Program manage strategic and simultaneous project initiatives, working alongside members of Enterprise Technology and other cross-functional Twilio teams (Privacy, Information Security, R&D, Internal Audit, GTM, and Finance) to ensure all projects progress according to scope, schedule and budget.
- Leverage a Project Management (including SAFe and Agile) mindset and principles throughout the project lifecycle to drive the team towards best practices and value driven project delivery.
- Ensure stakeholder satisfaction by developing, cultivating and managing relationships and also by providing status and monitoring of project progression and performance, including regular communications with executive stakeholders.
- Be a problem solver on the team, identifying innovative solutions to project deadlocks and resolving issues and constraints through consensus and sound judgment.
- Evaluate, prioritize, and manage impacts of project scope, changes, issues and risks.
- Use data to highlight and independently drive functional and business impact; utilize predictive analytics to provide insights into program progress.
- Drive decision-making by communicating goals and objectives; run productive, and impartial meetings to ensure implementation or closure of actions.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- 12-15 years of program management experience in data governance, data management, data analytics or transformation program and rollout activities.
- Demonstrated experience leading enterprise-wide data governance teams and programs with cross-functional team collaboration.
- Deep expertise in program management related to designing and implementing data governance frameworks, policies, and standards.
- Familiarity with data governance tools (e.g., Collibra, Alation, Informatica) and modern data platforms.
- Demonstrated success with stakeholder engagement & action while leading change management and adoption of data platforms.
- Exceptional communication, leadership, and stakeholder management skills, with the ability to influence at all levels of the organization.
Desired:
- Bachelor’s degree, Master’s degree or equivalent experience.
- Program Management, Project Management or Agile Certification (PMP, SAFe, CSM, Six Sigma).
- Experience project managing data visualization and reporting tools such as Power BI, Tableau, Looker.
- Governance Policy experience (data retention, identity & access management, GRC.
- Experience working with projects teams to design and deploy initiatives or programs that drive organizational efficiencies, growth and value.
Location
This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520 - 194,400.
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640 - $205,800.
- Based in the San Francisco Bay area, California: $182,960 - $228,700.
- This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Applications for this role are intended to be accepted until 9th January, 2026, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Top Skills
What We Do
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.
Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.
By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.
