Principal Technical Program Manager

Predictive analytics and machine learning power Socure’s groundbreaking technology and fuel our mission to verify 100% of good identities in real time and completely eliminate identity fraud on the internet.

Socure is the world leader in digital identity verification and fraud prevention. Our recent awards include Forbes 2022 America’s Best Startup Employers, The Forbes Cloud 100, The Deloitte Technology Fast 500, and Inc. 5000’s fastest growing companies.

Listen to why some of the world’s top technology investors see the enormous, transformative potential in Socure’s mission and products:

https://www.youtube.com/watch?v=ifM9_jPQCv8

Job Summary:

Create a strategic operations vision and implement across biz lines while driving delivery of cross functional complex projects with minimal defect rates; implement and track continous operational improvements while preserving the security and integrity of our customer’s data.

Job Summary:

• Create Vision, Strategy, and Roadmap for Cross-Functional Operations (with metrics). Implement Strategy and Vision across Biz Lines. Provide Monthly updates on the Roadmap (metrics-driven).

• Manage the execution and deployment of multiple Products across business lines. This includes managing project schedules, budgets, resource allocation, and risks.

• Work closely with engineers and designers to define product requirements, specifications, and user stories. Help break down complex problems into actionable roadmaps and tasks. Ensure identity products meet security, privacy, and compliance standards.

• Work with legal and policy teams to interpret and build requirements into the products. Help define key performance indicators and success metrics for SDLC and Scrums.

• Track progress and optimize as needed. Manage relationships with key technology and platform partners. Work to align roadmaps and ensure interoperability.

• Communicate status, risks, and critical decisions to senior managers and executives. Escalate issues as needed to unblock teams.

• Implement and drive Gen AI based efficiencies into engineering operations

• Be data driven, Define and measure improvements in development processes to increase the organization's efficiency, quality, agility, and identity.

• Mentor and coach team members. Guide career development and help resolve any issues.

Job requirements:

• Bachelor's degree (Technical field preferred).

• 10+ years of relevant work experience.

• Ability to create project plans independently, analyze metrics on Google Sheets / JIRA, etc.

• Hands-on experience with SDLC /working with engineering teams; excellent communication skills to articulate engineering/business problems across teams

What You'll Bring:

• Experience with one or more project management methodologies (agile, waterfall, etc.) and using tools like JIRA

• Experience working with both onshore and offshore teams, and distributed teams in general

• Experience working in a regulated environment (compliance with security standards such as ISO 27001, HIPAA, others)

• Experience working in a similar technical environment as Socure (SaaS on public cloud, heavily data driven and machine learning driven projects, critical security requirements)

• Experience with software development best practice and microservice architecture

• 10+ years of practical experience in program management , Scrum Master role

• Strong analytical skills

• Strong interpersonal skills, capable of leading teams and team leaders to consensus to drive initiatives forward

• Experience with using Gen AI tools for productivity improvements

Socure is all about encouraging people to push the boundaries of what’s possible through top-tier performance, innovation, ownership, and shared expertise.

We empower excellence by providing great perks and benefits to both our fully remote employees in North America and our hybrid teams in India.

To learn more, check out Socure’s Career Page: https://www.socure.com/company/careers

Socure is an equal opportunity employer and value diversity of all kinds at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how our work is changing the world, check out these articles and videos:

• Socure is Forbes' 2022 Best Startup Employer: https://bit.ly/3fbNw8S

• Socure Accelerates Onboarding for 50+ Crypto, Neobanks, and More: https://bit.ly/3dwN2K7

• Socure's Impact on Financial Inclusion: https://www.youtube.com/watch?v=Y6nBc6s1wsU

• Socure's Impact on Fraud Prevention: https://www.youtube.com/watch?v=M46UG8QyKe4

• Archives & Press Releases: https://learn.socure.com/about/press-release

Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.