Principal Technical Program Manager

Job Description
Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations.
As a Principal Technical Program Manager within the Infrastructure & Production Management division of JPMorgan Chase's Consumer and Community Banking, you will lead complex, multi-functional technology projects and programs. These initiatives will significantly influence various groups across the firm, including clients, employees, and stakeholders. Your role will demand advanced analytical reasoning and adaptability skills to break down business, technical, and operational objectives into manageable tasks. You will be expected to navigate through ambiguity and promote change. Your technical fluency will be essential in managing resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Exceptional communication and influencing abilities are required to cultivate productive relationships with stakeholders, ensuring alignment and effective risk management. In this crucial role, your contributions will also include the development of new policies and processes, shaping the future of our technology landscape.
Job responsibilities

• Develop and implement strategic technical program plans, aligning with organizational goals and cross-functional collaboration
• Oversee complex technology project and program execution, managing resources, budgets, and timelines while mitigating risks and addressing roadblocks
• Foster strong relationships with stakeholders, clients, and cross-functional teams, providing direction and defining decision-making procedures for beneficial outcomes
• Guide the selection and implementation of appropriate technologies, platforms and software tools leveraging advanced technical fluency
• Champion continuous improvement by identifying process optimization opportunities, incorporating best practices, and staying abreast of emerging technologies

Required qualifications, capabilities, and skills

• 10+ years of applied experience and 5+ years of experience driving technology initiatives
• Demonstrated proficiency in technical solutions, vendor product knowledge, managing vendor relations, and implementing solutions
• Ability to drive initiatives working closely with SRE's and tech partners, product owners, etc.
• Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives
• Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments
• Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives

Preferred qualifications, capabilities, and skills

• Prior experience in technical capacity (i.e.: Engineer)
• AWS Certification

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.