Understands and considers both the business and the technical engineering/IT needs to ensure quality digital products and related operational workflows to meet/exceed the desired business objectives. Able to perform cost, benefit and risk analysis associated with the proposed product/services and recommend alternatives for solutions throughout the product life cycle. Collaborates with stakeholders and users to synthesize, articulate, and document business and system requirements. Performs data analysis, defines, and documents business requirements, translates business requirements to technical/engineering specifications, acceptance criteria, user experience requirements and system validation while considering the complete technical and non-technical solution. Technical specifications are utilized by Engineering/IT in the final technical design and eventual product build/acquisition or integration. May assist product and operations leaders to coordinate deployment of deliverables (varies by product). Provides input for development of other product documents, project charters and plans, work assignments, deliverable target dates, and other aspects of assigned work. Applies systems engineering methodologies and discipline throughout the product and project lifecycle based on assignment. Drives BA best practices through training, mentorship, and skill development of team members. Researches, analyzes and validates complete and accurate business and systems requirements. Establishes scope boundaries for basic and routine products and technical requirements with accuracy and clarity. Plans and monitors work scope estimates and schedules for the defined scope of the product. Assesses and defines problems through root cause analysis and proactively brings solutions to the table. Able to read, assess and interpret vended and solution architecture and translate into scope of work and technical specification requirements for integration into Mayo Clinic engineering/technology systems and product operations workflows. Understands and helps define product implementation change management requirements for those products not requiring formal Implementation Team resourcing.
QualificationsBachelor's Degree (business, communications, advertising, marketing, statistics, engineering, technology, health care) and 7+ years of relevant digital business analyst role. Understand business strategy and business planning principles and applies with minimal guidance to assigned work. Demonstrated leadership and expertise in design, build and operations capabilities and requirements of current digital product technologies. Able to understand and effectively communicate overarching product strategy to provide context to technical requirements and specifications. Able to understand and effectively document business, operational and technical requirements for product, operations, and engineering/IT teams. Applies system and analytical thinking methodology and discipline. Ability to build and maintain strong working relationships at multiple levels of the organization. Effective (or Strong) communicator (written & verbal) with active listening skills. Ability to facilitate small group/team discussions. Professional and reflects Mayo Clinic values and beliefs. Strong planning & organizational skills. Proactive and able to navigate conflict and help find resolution. Problem solver with ability to maintain a keen attention to detail and manage multiple initiatives.
Preferred Qualifications:
- Experience leading requirements strategy across multiple initiatives, products, or platforms
- Ability to establish and scale business analysis practices, standards, and governance frameworks
- Experience influencing solution design, prioritization, and trade-off decisions with leadership stakeholders
- Proven ability to coach, mentor, and develop Business Analysts and cross-functional team members
- Strong systems thinking, including end-to-end workflows, integrations, and downstream impacts
- Ability to operate in ambiguous environments, framing problems and aligning business, technical, and operational needs
Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorships now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Mayo Clinic does not participate in the F-1 STEM OPT extension program.
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Skills Required
- Bachelor’s degree in business, communications, advertising, marketing, statistics, engineering, technology, or health care
- 7+ years of relevant digital business analyst experience
- Understanding of business strategy and business planning principles
- Expertise in design, build, and operations capabilities and requirements of digital product technologies
- Ability to communicate product strategy and document business, operational, and technical requirements
- Systems and analytical thinking skills
- Ability to build and maintain relationships across organizational levels
- Strong written and verbal communication and active listening skills
- Ability to facilitate small-group or team discussions
- Strong planning and organizational skills
- Problem-solving, conflict-resolution, attention-to-detail, and multitasking abilities
- Experience leading requirements strategy across multiple initiatives, products, or platforms
- Ability to establish and scale business analysis practices, standards, and governance frameworks
- Experience influencing solution design, prioritization, and trade-off decisions with leadership stakeholders
- Experience coaching, mentoring, and developing business analysts and cross-functional team members
- Strong systems thinking across workflows, integrations, and downstream impacts
- Ability to operate in ambiguous environments and align business, technical, and operational needs
- Authorization to work and remain in the United States without current or future employer sponsorship
Mayo Clinic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mayo Clinic and has not been reviewed or approved by Mayo Clinic.
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Retirement Support — A no-cost pension plus an employer-matched 403(b)/401(k) is positioned as a standout differentiator, offering strong long-term financial security. Feedback suggests this retirement combination elevates overall total rewards even when base pay is moderate.
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Healthcare Strength — Expanded medical networks, enhanced fertility coverage, and employer absorption of a plan year’s premium increases point to robust healthcare offerings. Feedback suggests annual updates maintain breadth and competitiveness of coverage.
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Parental & Family Support — Adoption assistance, dependent scholarships, child and elder-care resources, and EAP services provide meaningful family-oriented support. Feedback suggests these programs add tangible value beyond salary alone.
Mayo Clinic Insights
What We Do
Mayo Clinic is the first and largest integrated, not-for-profit medical group practice in the world. Doctors from every medical specialty work together to care for patients, joined by common systems and a philosophy of "the needs of the patient come first." More than 3,800 physicians and scientists and 50,900 allied health staff work at Mayo Clinic, which has sites in Rochester, Minn., Jacksonville, Fla., and Scottsdale/Phoenix, Ariz. Mayo Clinic also serves over 70 communities through Mayo Clinic Health System with locations in MN, IA, and WI. Collectively, these locations care for more than 1 million people each year.
