Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
Join our team, and help us shape the future of anime!
Crunchyroll is looking for a Principal Systems Transformation Manager to lead systems transformation initiatives that optimize workflows, governance, and content delivery across our global media operations. In this leadership role you'll ensure that creative content, technical accuracy, and compliance standards are seamlessly integrated while driving scalable, efficient systems and processes for global content distribution.
Reporting to the Director of Business Transformation, you'll work cross-functionally with engineering, operations, legal, and business teams to deliver compliant, high-quality content to audiences worldwide.
Key Responsibilities:
- Lead systems transformation initiatives to optimize global content delivery, governance, and workflows
- Translate strategic objectives into actionable programs and align cross-functional teams (engineering, business, legal, operations)
- Design scalable metadata and content flow structures, ensuring accuracy, rights/territory alignment, and compliance with standards like MovieLabs
- Develop and oversee workflows for quality control, secure asset delivery, and provenance tracking
- Streamline global servicing and delivery of localized content, leveraging automation for speed, accuracy, and scalability
- Implement and govern scalable systems and tools, ensuring alignment with industry best practices and regulatory requirements
- Use data analytics to monitor system performance, identify gaps, and drive continuous improvement
- Collaborate with internal and external partners to ensure alignment, accountability, and successful execution
We are considering applicants available to work a hybrid schedule, with three days each week onsite at our Los Angeles office.
About You- 15+ years experience in systems transformation or related roles within media, entertainment, or streaming
- Proven track record managing large-scale, complex programs with technical and cross-functional dependencies
- Deep understanding of content delivery pipelines, metadata management, and industry standards (MovieLabs, IMF, EMA)
- Expertise in designing scalable, efficient workflows and leveraging automation to optimize global servicing operations
- Experience delivering localized content versions on time, aligned with global rights, territories, and format requirements
- Ability to align systems and workflows with strategic business objectives, regulatory requirements, and industry trends
- Strong leadership, collaboration, and stakeholder engagement skills; trusted advisor to leadership and cross-functional teams
- Proficiency with cloud-based delivery systems, metadata tools, and quality control technologies
- Familiarity with secure asset delivery protocols, encryption standards, and compliance frameworks
- Data-driven and innovation-focused, with the ability to monitor performance, incorporate stakeholder feedback, and drive continuous improvement
In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:
- Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
- Flexible time off policies allowing you to take the time you need to be your whole self.
- Generous medical, dental, vision, STD, LTD, and life insurance
- Health Saving Account HSA program
- Health care and dependent care FSA
- 401(k) plan, with employer match
- Employer paid commuter benefit
- Support program for new parents
- Pet insurance and some of our offices are pet friendly!
#LifeAtCrunchyroll #LI-Hybrid
We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value
Courage. We believe that when we overcome fear, we enable our best selves.
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
- Kaizen. We have a growth mindset committed to constant forward progress.
Service. We serve our community with humility, enabling joy and belonging for others.
Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.
We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs
Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf
Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.
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What We Do
At Crunchyroll, we deliver what anime fans love—anytime, anywhere. With the world’s largest anime streaming library, we connect fans to the stories, characters, and creators they love. But Crunchyroll is more than just a destination to watch anime—it's a global ecosystem where anime lives and breathes beyond the screen. From streaming and theatrical releases to merch, games, news, events, and music, we offer fans immersive experiences that celebrate anime culture in all its forms. Headquartered in the U.S. with teams and reach across the globe, Crunchyroll is an independently operated joint venture between Sony Pictures Entertainment and Aniplex of Japan. This unique partnership gives us the power to scale globally while staying rooted in anime’s cultural origins, ensuring authenticity and access for fans everywhere. We believe anime is more than entertainment—it’s a way of life. And we’re here to champion that passion every day.
Why Work With Us
We take the People Experience seriously here at Crunchyroll. Join a diverse team of talented, ambitious people who treat each other well and believe that how we win is just as important as winning.
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Employees engage in a combination of remote and on-site work.
Three in-person days per week. Tuesdays, Wednesdays, and Thursdays are the company-wide days for ALL team members to be in the office, and individuals may choose to come in more if they please.
